Help Desk Support Officer
2 weeks ago
Full-time permanent position
- Brisbane CBD based location
- Join this small collaborative team
Troocoo have partnered with this highly regarded and reputable QLD Organisation, based in Brisbane CBD, to assist with recruiting a Level 1 Helpdesk Support Officer to join the team.
**Further to this, the Helpdesk Support Officer will be required to perform the following key tasks;**
- Acts as the first point of contact, receiving and handling requests for support.
- Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
- Utilise developed standards to track, monitor, report, resolve or escalate issues.
- Contributes to creation of support documentation.
**Qualifications and Experience**:
- University degree or an Advanced Diploma from TAFE in Information Technology or related field (desirable), or equivalent experience.
- Technical training and associated vendor certification in any of the following technologies is desirable: Windows 10, Windows Server technologies, Office 365, General Networking and Security technologies
- Minimum of 12 months experience in helpdesk and customer support in a complex technological environment.
- Demonstrated direct provision of level 1, and exposure to levels 2 and 3 helpdesk support.
- Knowledge of server and internet networking technologies.
- Technical and administrative knowledge and hands on experience with Windows Server editions, Windows Desktop editions and general networking methodologies.
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