Product Manager

2 weeks ago

Surry Hills, Australia WooliesX Full time

**Product Manager, Everyday Rewards Subscriptions - Sydney
- Join WooliesX and help optimise our loyalty program
- Create better experiences for our customers which grow engagement and value Permanent role based in Surry Hills, with remote working flexibility

**We are WooliesX
**As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.

We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and holding a position as one of Australia’s biggest, most loved, loyalty programs, we’re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers.

**What you’ll do**

As the Product Manager for Everyday Rewards (EDR) Subscriptions (Web) you will use your customer, technology, and business acumen to lead a cross-disciplined squad to deliver innovative and exciting experiences which give Everyday Rewards members more value everyday.

Day-to-day you will work closely with your squad and the broader product, user experience, and technology teams, to deliver on commercial goals and customer outcomes for the business. You will partner with key contacts across the Everyday Rewards and Subscriptions teams, including marketing & business stakeholders.

You will develop a product roadmap that delivers to the overall EDR vision and strategy for subscriptions, with a primary focus on:

- Enhancing our subscriptions customer experience to increase engagement.
- Including additional benefits which will give our subscribers more value.
- Optimising subscriptions customer journeys on our websites.
- Integrating our subscriptions offerings across the Woolworths retail ecosystem. Ensuring subscribers understand the ongoing value they receive.

**What You’ll Bring
**To be successful in this role, you need to demonstrate:

- A minimum three years Product Management expertise, including; Product Strategy, Prioritisation, Customer Research, Interpreting Data, Go-to-Market planning, Commercial Acumen and creating Product Roadmaps.
- Adaptive skills: Leadership, Decisiveness, Connection (Stakeholder Relationships & Influence), Evangelism, Collaboration, Co-Creation (Team Partnering) and Communication skills.
- Previous Loyalty Program experience is desirable
- Prior e-commerce domain experience is also desirable Subscriptions product experience will be considered advantageous

**What You’ll Experience
**We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team

In more detail, you'll experience:

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A progressive and flexible ‘work from anywhere' policy that gives you control over your work, life and wellbeing.
- Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave. A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for o

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