Information Technology Administrator

3 months ago

Greater Adelaide SA, Australia Lumary Full time

**Adelaide (HQ)**

**Operations - Operations /**

**Full-Time /**

**Hybrid**
- Lumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

**Join Lumary and grow with us**
- Well-established team working in nine cities across Australia, South East Asia, and the USA
- Our customer base includes contracts with 200+ enterprise and SME disability and aged service providers
- 25k+ people use our core platform every day, supporting 100k+ care recipients
- Be part of a team solving a global issue for a highly addressable market
- International growth means more opportunities as we expand our products into the USA and beyond

You will be working in an exciting and dynamic environment, with plenty of opportunities to develop your skills and make a meaningful contribution. While our culture is relaxed, we push ourselves to build innovative products and deliver a first-rate customer experience. You will find yourself quickly growing in your career, backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

**About the role**

As an IT Administrator based in Adelaide you will manage our IT infrastructure, including software and hardware. This role includes overseeing accounts, managing IT assets, supporting IT onboarding and off-boarding, and providing technical support when needed. The IT administrator will work closely with the General Manager, Operations Manager and security team at Lumary to assist with implementing security measures and help mitigate IT related risks. This position requires strong technical skills, problem solving abilities and excellent communication.

**A day in the life**:

- Take ownership of the administration, maintenance and optimisation of company IT infrastructure used for internal purposes, including software, cloud services, and network configuration.
- Oversee the setup, configuration and maintenance of hardware and software systems to ensure seamless operations
- Manage user accounts, permissions and access rights to ensure secure and efficient operations across the organisation.
- Your problem-solving skills and knowledge of IT systems will enable you to troubleshoot effectively, ensuring that technical obstacles are overcome swiftly. By offering timely and reliable support, you'll enhance productivity and minimise downtime for the team.
- You will support procurement tasks at different levels of participation. At times leading research and gathering information to put into a proposal for new suppliers. Other times working diligently to order new software or hardware per internal requests and processes.
- Collaborate with the security team to ensure all IT systems comply with Lumary’s security standards.

**About you**:

- You have prior experience in a similar role in an office environment
- You have exceptional customer service skills and professional standards
- You have the ability to multi-task and manage conflicting priorities effectively
- You’re known to be detail-oriented and enjoy variety in your work
- You enjoy learning and are always looking to grow
- You want to work in a diverse team who encourage being your genuine self
- You want to be inspired and be part of giving back to the community

**You Are Willing To**:

- Be vulnerable, make mistakes and share your learnings openly so others can learn too
- Work in a scale-up environment where uncertainty and ambiguity is expected and normal
- Meet us where we are but also inspired and energised to contribute to our growth
- Hold yourself accountable to getting things done in a self-organising team environment where we are all responsible for energising our roles and bringing the purpose of our role’s to life

**You Value**:

- Going above and beyond to deliver value because you care about bringing about positive outcomes
- Self-awareness in others and yourself, sharing and relating to others on a personal level at work
- Your personal values being reflected in your employers values - Lumary’s values: No limits, Own It, Better together, Whole-hearted, Always growing

**Benefits of Working With Lumary**:

- Learning is happening constantly - it’s part of how we work
- Own your own personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your journey
- Flexibility to work from home and the office - hybrid working environment
- Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, you go for it
- Competitive remuneration w

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