Reservations Agent

2 weeks ago

Sydney, Australia AccorHotel Full time

Company Description

Where rich history meets modern elegance, **_The Porter House Hotel _**pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and always something to come back for. Positioned in the heart of Sydney’s CBD, just footsteps from Hyde Park and a short stroll from Pitt Street Mall, QVB, theatres and other iconic attractions. The Porter House is a luxury property with a 5-star hotel, unique bar, fine dining restaurant and a lively cafe. It is a stylish sanctuary, blending architectural design with the charms of yesteryear. The Porter House is a place to meet and explore, to linger and find yourself happily lost within.

**Job Description**:
This is a fast paced role selling accommodation and experiences for our potential guests. You will assist in all rooms inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy levels are achieved. Be fully conversant with all the Hotel’s facilities and services, including; hotel packages and specials and build rapport with both new and regular guests by maximising the use of guest history. We are looking for someone with a "can-do" attitude who is friendly and outgoing.

**Primary Responsibilities include**:

- Accurately and efficiently process guest reservations
- Provide accurate information on hotel, specials and promotions
- Update and maintain accurate guest details
- Assist with reservation inquiries
- Providing a high level of customer service
- Providing a personalised service and experience for our guests
- Maintain good communication and work relationships in all hotel departments

**Qualifications**:

- Previous experience in a Front Office or Reservations role in a resort or hotel will be advantageous
- Experience with Opera or Opera Cloud software will be advantageous
- Strong interpersonal and phone mannerism
- A passion for sales and promotion
- Ability to multitask whilst ensuring exceptional attention to detail
- Exceptional communication and customer service skills

Additional Information
**Why work with Accor at The Porter House
- Sydney**

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life and that you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company and we recruit and promote diverse talent.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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