Reservation Agent

4 weeks ago


Sydney, Australia MERCURE Full time
Job Description

What you will be doing:

  • Input and process all reservations via our hotel PMS (opera cloud) and using Accor’s RESAweb  
  • Responding to guest calls ensuring an outstanding guest experience 
  • Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
  • Consistently offer exceptional, friendly and engaging service
  • Recommend property facilities and assist guests with information and special requests

Qualifications

Your experience and skills include:

  • A desire to listen to others stories and look for opportunities to make them feel special
  • A sound knowledge & application of the Opera system or similar Reservations system
  • A high level of attention to detail and exceptional organizational & time management skills
  • Strong interpersonal and problem solving abilities
  • Fluency in English; additional languages are a plus


Additional Information

What is in it for you:

  • Career development opportunities & a strong culture of supporting our team members to succeed
  • Hotel and dining discounts worldwide, across the Accor network
  • Attractive food & beverage discounts in-house 
  • A fun and rewarding work environment 
  • Access to extensive learning on our Academies
  • Onsite discounted parking

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


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