Venue Manager

2 weeks ago

Melbourne Airport, Australia Airport Retail Enterprises Full time

**ABOUT US**

Founded in 1971, Airport Retail Enterprises (ARE) is an Australian owned, food & beverage company that specialises in creating amazing customer dining experiences within airports. With over 50 years of expertise, we're passionate about providing people with what they want, when they want, across a range of exclusive services and venues.

Our Melbourne Airport business operates some of Australian hospitality most well-renowned brands, including MoVida, Biggie Smalls by Shane Delia, Middle Ground, ST. ALi, Urban Provodore, Sushi Jiro, Hungry Jack's, GO Convenience, Flat Chat & many more.

Airport Retail Enterprises is continuing to grow at a rapid rate, with our venues, cafes and restaurants expanding in new locations across Melbourne Airport, as a result we are looking for amazing talent to join our team.
- **ROLE DESCRIPTION**_

We are looking for a fun, enthusiastic & driven **Venue Manager for **our new Mediterranean inspired venue **Mezze Za Za**. Located in Melbourne’s Terminal 4 domestic food court, Mezze Za Za specialises in char-grilled souvlaki meats using Mediterranean spices and blends to cover a variety of mouth-watering food across breakfast, lunch and dinner.

You will be responsible for overseeing Mezze Za Za during its busy LUNCH & AFTERNOONS by delivering exceptional customer service and leading the team by example.

Our customers are experiencing Mezze Za Za in Melbourne for the first time, so you will need to be an organised & passionate leader, with a ‘customer obsessed’ focus that drives sales and builds a regular client base. You will work closely with the venue chefs while supporting your team by leading on the floor, managing shifts and assisting the Food and Beverage Manager to achieve budgets and targets.

**Flexibility across all shift times are highly regarded Must be available weekdays & weekends.**
- **SKILLS & EXPERIENCE**_

Proven experience in similar supervisor/shift supervisor/manager role
Previous experience within a fast-paced food & beverage retailer is ideal - experience within a Fast Food/Mediterranean/Kebab/Souvlaki environment is highly regarded
Experience providing a high level of customer service
Ability to prepare light snacks & beverages
Experience in cash handling and POS operation to process orders
Exceptional customer service skills
Able to delegate and motivate team members
A high level of communication with the ability to give on-the-spot feedback
Great multi-tasking skills with the ability to work in a fast-paced environment
- **ARE CULTURE**_

We pride ourselves on our **GRIT** culture = **Growth, Respect, Innovation & Teamwork**.We create exceptional dining experiences for all our customers and are constantly looking for new ways to deliver on food & beverage solutions that excite and delight our customers. We create teams where diversity and inclusion are in everything we do and we empower everyone to learn, grow and perform to their best.
- **BENEFITS**_

Flexible hours offering a positive work-life balance.
Staff airport parking provided (which works out to $5 per day).
Discounted meals across our 12 venues
We provide, fully funded Cert 3 and/or 4 in Hospitality & Leadership - ask us during your interview
Ongoing training and coaching to support you in growing into your next role with us.
$300 bonus for any family or friend referrals (when they start work with us and stay with us for a minimum of 6 months)
Safe working environment

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Public holidays
- Weekend availability

**Experience**:

- Supervisor/Team Leader: 1 year (preferred)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: One location

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