Assistant Venue Manager

6 months ago

Perth Airport, Australia Emirates Leisure Retail Australia Full time

**WHO WE ARE**

Emirates Leisure Retail (ELR) ANZ operates over 30 venues across 8 Airports in the region, partnering iconic brands including Heineken (SYD), Penfolds (ADE), AFL (MEL), James Boags (LAU), and LITTLE CREATURES (PER). Launching into Australia in 2008, ELRANZ has rapidly expanded into the Airport Bar & Restaurant marketplace, setting the benchmark globally in premium airport dining.

We are a subsidiary of the Dubai based ELR/MMI group owners and operators of over 300 restaurants, cafes and bars across Asia, The Middle East, Australia and New Zealand. We are also part of the broader high-profile Emirates Group.

**OUR VALUES**
- **Teamwork**_ _- We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners_
- **Service**_ _- We deliver exceptional guest experiences and we strive for excellence every time_
- **Integrity**_ _- We act honestly and ethically to build and protect our reputation and we respect differences and have no favoritism_
- **Quality **_- We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our guests & Teammates_
- **Results**_- We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities_

**THIS ROLE/LOCATION**

Given our recent growth in venues we are looking for some talented and experienced Assistant Venue Managers to support our team achieve great results while running the day-to-day operations of our amazing venues at Perth Airport, including Little Creatures, The Crafty Swan, CJ's Bagel Co., East x West and BARista, as well as others.

Your active participation is crucial in ensuring the effective execution, improvement, and upkeep of all operational procedures, standards, and objectives for the restaurant under your supervision.

You will be responsible for leading and managing the team, fostering a culture of excellence, creativity, and best practices in food and beverage service.

**KEY RESPONSIBILITIES**

Your responsibilities will include (but are not limited to):

- Live, breathe and deliver our company values out to your team members
- Recruit, train and develop key members of your team and ensure succession planning is in place
- Working with the venue manager / operations manager to enhance venues quality, service and results.
- Effective rostering and understanding of the Restaurant Industry Award
- Complete monthly stock takes and review results and variances with relevant departments ensuring that in house control systems / audit requirements are adhered to
- Proactively leading the team during service on the floor, ensuring all areas are performing effectively, the customer experience is memorable & the team are motivated
- Develop and maintain a safe workplace adhering to our safety and wellbeing policy and procedures
- Ensuring all ELRA policies, processes and systems are followed and understood by the team
- Oversee the opening and closing procedures of the venue; ensure all equipment is cleaned, stored and secured according to established procedures

**SKILLS AND EXPERIENCE**
- At least 2 years’ experience in a hospitality management role
- Experience in both café and bar/restaurant environments preferred
- Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with team members while maintaining a hands on approach
- Adheres to Responsible Service of Alcohol standards (for licensed venues)
- Proven history of delivering a high standard of customer service
- Strong administrative skills and POS system experience
- Able to train and supervise FOH Team members
- Must be available to work on a 7-day rotating roster and have flexibility to work varied shifts, including weekends and Public Holidays as per business demands

**BENEFITS**
- Travel discount opportunities with Emirates Airline flights
- Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
- Attractive Incentive Program
- Great work-life balance
- Opportunity for career growth and development in addition to ongoing daily training
- Free access to our Employee Health and Wellbeing Assistance Program (LifeWorks)
- Reward and Recognition Program
- Shopping Discounts with leading retailers on our online platform (Swag Store)

If you have the drive and passion and strive for excellence every time, we want to hear from you
- We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people._

**Please note**:

- It is a requirement for all successful applicants to obtai

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