Salesforce CRM Manager

7 months ago

Sydney, Australia Scape Full time

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**ABOUT THE ROLE**

The **Salesforce CRM Manager** at Scape Group is a pivotal member of the Technology Team, helping our business stakeholders to take advantage of the Salesforce platform by designing new capabilities and continuously improving existing ones, i.e.
- Collaborate closely with stakeholders at all levels, from executive management to front-line teams and residents to identify opportunities to improve their digital experiences.
- Drive our Salesforce platform roadmap across Sales, Service and Marketing (incl. Integrations).
- Execute our roadmap with internal resources and partners for major capabilities.
- Monitor and drive user adoption (including training).
- Oversee technical documentation (with support from a BA).
- Oversee system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer (with support from a BA).
- Oversee all aspects of user support including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules (with help from our service desk team).

**THE IDEAL CANDIDATE**

We are seeking a motivated individual, with big ideas and drive to action. Hands-on experience across the Core Salesforce platforms (SalesCloud, ServiceCloud, ideally MarketingCloud) as an admin combined with product owner mindset would differentiate your profile. A background in high-growth companies where everyone wears a few different hats would be another bonus point.

**PERKS & BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day off to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.

  • Coordinator, Salesforce Innovation Center

    7 months ago

    Sydney, Australia Salesforce Full time

    Job Category Marketing & Communications Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too —...

  • Commercial Account Executive(Tableau/salesforce)

    3 weeks ago

    Sydney, Australia Salesforce Full time

    **Job Category **:Sales **Job Details**: **Job Description**: **About Tableau, a Salesforce company** Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all...

  • CRM (Salesforce) Analyst

    7 hours ago

    Sydney, Australia PlusPeople Full time

    5 years digital transformation underway. - High ongoing investment into projects. - Multiple career pathways into senior roles. Here's an opportunity to join a stable and profitable financial services organisation with a large digital transformation underway using Salesforce at the heart of its customer data. You can benefit from career progression as many...

  • CRM Tech Product Lead

    7 months ago

    Sydney, Australia Northbridge Recruitment Full time

    Duration: 6 Months + view to extend - Rate: AUD $894-$1000/day+Super - Location: Sydney, NSW **PURPOSE**: The **CRM Product Tech Lead **will provide functional leadership and Governance for Customer Relationship Platform (CRM) - Salesforce platforms. This position is a recognised expert within the team supporting the enterprise CRM portfolio and applies...

  • Enterprise Account Executive

    3 weeks ago

    Sydney, Australia Salesforce Full time

    **Job Category **:Sales **Job Details**: **About Tableau, a Salesforce company** Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s...

  • Enterprise Account Executive

    7 days ago

    Sydney, Australia Salesforce Full time

    **Job Category **:Sales **Job Details**: **Job Description**: **About Tableau, a Salesforce company** Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all...

  • Customer Success Manager

    4 months ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    5 months ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Cloud Account Executive

    3 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • CRM Manager

    4 days ago

    Sydney, Australia Sharp & Carter Full time

    Iconic Lifestyle Fashion Retailer | Flexible and Hybrid Working Model - Provide a customer centric and data informed perspective | Leading Retailer - $110-120k base + super | Significant Growth and Autonomy | Alexandria Location **About the Role** The CRM & Insights Manager will be responsible for driving the optimal utilisation of their Salesforce CRM...

  • Associate Events Manager

    7 months ago

    Sydney, Australia Salesforce Full time

    Job Category Real Estate & Facility Management Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too...

  • Account Executive, Public Sector

    3 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Rvp, Professional Services Sales

    2 months ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Rvp, Professional Services Sales

    7 months ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Manager, Product Marketing

    7 months ago

    Sydney, Australia Salesforce Full time

    Job Category Marketing & Communications Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too —...

  • Territory Account Executive- Mid Market

    7 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • CRM Manager

    7 months ago

    Sydney, Australia Mable Full time

    Due to exciting business growth, the CRM & Lifecycle Team is hiring a CRM Manager. This role will own B2B Lifecycle comms for the business, and develop marketing automation strategies for our key customer segments across both B2B & B2C audiences. This position reports into the Head of CRM Lifecycle and Retention. The CRM & Lifecycle Team team is part of the...

  • Technical Account Manager

    7 months ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Regional Vice President, Enterprise Sales

    2 weeks ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...