Customer Solution Specialist

2 weeks ago

Gold Coast, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Gold Coast. Multiple permanent full-time and part-time positions available (either Hybrid working model or work in centre).

This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency

This is a rewarding position with work that directly contributes to the community. You will be responsible for answering inbound calls from families and carers seeking information, discussing options, and advising which services can assist with independent living at home as well as short-term and long-term care options.

As this role will move to Work from home post training and embedment period, you will need to have the following setup:
- Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent. (25G upload and download speed / at a minimum) 50 Meg plan- Anti-Virus installed and Windows Defender switched on.- Must have dual monitors (this does not include laptop screen)- Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering.- Headset with a microphone.- Smartphone Android 9 or IOS 15.
- Note: Macbooks as they are not compatible with our system.

Here's the good info you want to know- Multiple permanent full-time and part-time positions (either Hybrid working model or work in centre)- Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster; or- Part-time rostered 30 hours per week, 4 or5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster.- Rotating roster generally released 2 weeks in advance- Paid training + access to additional support while you're settling in- Opportunity to work from home once training and embedment period.- You will be required to complete a National Police Clearance- full work rights to work within Australia for at least 12 months

What you need to be successful:
- Ability to handle inbound calls in a busy contact centre environment- Excellent verbal and written communication- The ability to work across multiple systems while actively listening.- Willingness to learn, and ability to meet output and quality KPI’s and competencies

Culture & Benefits:
- Fantastic working culture, where you'll feel valued and supported every day.- Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.- Opportunities for career progression, with a company that invests in your professional growth and development.

What our current team members love about the role and working at Probe- The people and their teammates are one of the main reasons they come to work- The flexibility available to them to work from home once they feel comfortable in the role- Convenience of location (near major shops, restaurants and cafes)

S-DNI

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