Guest Service Agent

7 months ago

Greater Adelaide SA, Australia Hotel Indigo Full time

At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant
- Market & Meander, and the iconic rooftop bar
- Merrymaker with panoramic views of Adelaide, we are setting the trend for local dining and cosmic cocktails

**At Hotel Indigo®** our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title.

At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer thoughtful neighbourhood insights, and anticipate every request to make our guests feel right at home and ignite their curiosity.

**A little taste of your day-to-day**:
Every day is different, but you’ll mostly be:

- A neighbourhood host - know what’s happening in the neighbourhood and the hotel; keeping up to date with events, activations and hotel information
- Acknowledging IHG One Rewards members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Flexing your product knowledge of room categories, rates, packages and promotions to demonstrate value to our guests
- Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
- Assisting guests with Porterage and Valet duties
- Working closely with the Food & Beverage team taking on ad hoc duties as required

**What we need from you**:

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so our guests leave with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
- Flexibility - willing and able to work across all shifts including mornings, nights, weekends and public holidays
- Compliant - valid Responsible Service of Alcohol (SA) and Safe Food Handling Certificate required
- Must meet the legal requirement to work in Australia without limitations or restrictions

**What you can expect from us**:
You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Proactive paid wellness and mental health days
- Paid birthday leave - hip hip hooray
- Some of the best discounts across our IHG Hotels & Resorts for accommodation and food & beverage
- A massive discounts platform for all your favourite brands and retailers - to help your salary go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for indivi

  • Guest Service Agent

    3 months ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change. Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's most...

  • Guest Service Agent

    6 months ago

    Greater Adelaide SA, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Services Agent

    2 weeks ago

    Greater Adelaide SA, Australia Virgin Australia Full time

    **Work type**: Part Time**Location**: Adelaide**Job type**: Customer Service**Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin...

  • Guest Service Agent

    6 months ago

    Greater Adelaide SA, Australia Jobs for Humanity Full time

    **Company Description** Company Name: USD 437 Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the...

  • Guest Service Agent

    6 months ago

    Greater Adelaide SA, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    1 month ago

    Greater Adelaide SA, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    8 months ago

    Adelaide, Australia Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    7 months ago

    Adelaide Region SA, Australia Mantra Hindmarsh Square Full time

    Offering premier apartment-style accommodation in Adelaide's bustling CBD, **Mantra Hindmarsh Square** is also home to one of the city’s favourite restaurants and bars, serving coffee in the morning sun, light lunches, cocktails and dinners. Plus across the road are more upmarket eating houses, iconic pubs and fashionable boutiques, making this hotel truly...

  • Guest Services Agent

    6 months ago

    Adelaide Region SA, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Adelaide **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is...

  • Guest Services Agent

    6 months ago

    Adelaide Region SA, Australia AccorHotel Full time

    Company Description We are “relentlessly guest obsessed” Sofitel Adelaide. Everything we do, we do to help our guest feel welcome and our Ambassadors feel valued. Positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the property is surrounded by the city’s historic treasures and contemporary icons. Sofitel...

  • Guest Service Agent

    3 months ago

    Adelaide, Australia Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **Join the Team at Hilton Adelaide today!** Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest...

  • Guest Service Agent

    1 month ago

    Greater Adelaide SA, Australia Hotel Indigo Full time

    At **Hotel Indigo**, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Central Markets, this is a hotel for locals and visitors alike. The first Hotel...

  • Guest Service Agent

    7 months ago

    Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Guest Services Agent

    3 months ago

    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave. Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities. Ensure the daily checklist and reporting is accurate. This will ensure our overnight team can perform their...

  • Guest Service Agent Full Time

    3 weeks ago

    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: - Be the first point of contact to guests...

  • Guest Service Agent

    6 months ago

    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave - Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities - Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages,...

  • Guest Service Agent

    3 months ago

    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    Crowne Plaza Adelaide Mawson Lakes is opening soon. Located just 20 minutes from Adelaide’s CBD. The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassures guests they’ve made the right choice to stay with us. As a Guest Service Agent, you’ll be responsible for all...

  • Guest Service Agent

    3 months ago

    Adelaide, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Guest Service Agent: Discovery Resorts

    2 months ago

    Greater Adelaide SA, Australia Discovery Resorts Full time

    Located at our unique Wilpena Pound Resort, SA - Accommodation and meals available - Immediate start with contract until end April 25 **About Us**: G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park...

  • Guest Service Agent

    6 months ago

    Adelaide, Australia Accor Apartments & Realty Full time

    Nestled in the heart of Adelaide's CBD, Peppers Waymouth has the bustling city at its doorstep. The property offers a luxurious collection of guest accommodation, offering hotel style rooms, spacious family suites and a penthouse. On-site TUTTO Cucina + Bar presents a blend of timeless and contemporary Italian dishes and welcomes guests daily from morning...