Guest Service Agent

6 months ago

Greater Adelaide SA, Australia Hotel Indigo Full time

At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant
- Market & Meander, and the iconic rooftop bar
- Merrymaker with panoramic views of Adelaide, we are setting the trend for local dining and cosmic cocktails

**At Hotel Indigo®** our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title.

At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer thoughtful neighbourhood insights, and anticipate every request to make our guests feel right at home and ignite their curiosity.

**A little taste of your day-to-day**:
Every day is different, but you’ll mostly be:

- A neighbourhood host - know what’s happening in the neighbourhood and the hotel; keeping up to date with events, activations and hotel information
- Acknowledging IHG One Rewards members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Flexing your product knowledge of room categories, rates, packages and promotions to demonstrate value to our guests
- Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
- Assisting guests with Porterage and Valet duties
- Working closely with the Food & Beverage team taking on ad hoc duties as required

**What we need from you**:

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so our guests leave with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
- Flexibility - willing and able to work across all shifts including mornings, nights, weekends and public holidays
- Compliant - valid Responsible Service of Alcohol (SA) and Safe Food Handling Certificate required
- Must meet the legal requirement to work in Australia without limitations or restrictions

**What you can expect from us**:
You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Proactive paid wellness and mental health days
- Paid birthday leave - hip hip hooray
- Some of the best discounts across our IHG Hotels & Resorts for accommodation and food & beverage
- A massive discounts platform for all your favourite brands and retailers - to help your salary go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for indivi

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