Ancillary Claims Officer

2 weeks ago

Parramatta, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

As a Claims Assessor you are responsible for assessing member claims, understanding of Fund policies and procedures and providing accurate information to internal and external stakeholders and providers.

Reporting to the Ancillary Team Leader you be responsible for Claims Assessment, Member Retention and Administration.

**_ Please note this will be a 12 month fixed term position_**

**Responsibilities**:
Key responsibilities will include:

- Assess and process all types of claims
- Assess and review claims in accordance with Fund Rules
- Maintain claims quality by ensuring processing accuracy targets are achieved
- Resolve member enquiries to ensure customer service standards are achieved
- Actively assist fellow team members in assessing complex claims

**About you**:
To be successful in this role you will demonstrate the below experience
- Accuracy of data input skills and a high attention to detail
- Be an effective team player
- An understanding of HCF products and ancillary procedures
- Ability to enhance unit productivity
- Ability to work autonomously and set own priorities to ensure unit objectives are met
- Ability to communicate effectively to both internal and external customers
- Intermediate PC skills

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**A career with us - How to Apply

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