Aps Level 4, Service Desk Analyst
3 weeks ago
**Overview of the team and role**
The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.
Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end user support within Comcare’s ICT environment. This team provides guidance and assistance in the management of service requests, incidents and ICT asset management.
The Service Desk Analyst will provide responsible, reliable and respectful service desk support to users of Comcare’s ICT systems within the service level agreement timeframes and as directed. This role is the first point of contact for all ICT enquiries.
The Service Desk Analyst will maintain and promote a strong client focussed technology service culture to support Comcare’s business operations.
Some special conditional apply, please review the Job Information Pack below.
**Security Clearance**
Ability to obtain and maintain a Baseline Security Clearance.
**How to apply**
Please review the Job Information Pack below and provide a current C.V (no more than 3 pages) and a brief statement of claims (no more than one page) outlining what you could bring to Comcare including your skills, experience and knowledge relevant to the role.
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