Member Relationship Officer

2 weeks ago

Newcastle, Australia G&C Mutual Bank Full time

Full-time, permanent position
- Customer-centric Financial Services org

**Your Organisation**

Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future.

Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers.

If that ethos resonates with you, we’d like to hear from you. Experience the G&C Mutual Bank difference - It’s your bank, because you own it.

**Your Opportunity**

Based in our Newcastle service centre and working in a hybrid capacity, you will provide a professional service experience to existing and prospective customers. This busy role will see you assisting our members with their lending needs, whilst also contributing to the success of the broader Member Service team.

Interacting with our members through face-to-face, phone and online channels, the key aspects of the role include:
Key aspects of the role include:

- Assisting with enquiries and proactively providing information relating to all product and service offerings including deposit accounts, loan products, and third-party products.
- Creating opportunities to provide a total solution for our customers financial needs.
- Proactively engaging customers in conversations about their lending needs.
- Efficiently processing customers’ branch transactions.
- Associated administrative tasks including maintaining accurate and timely customer records in various systems.

**Your Profile**

As a key member of our team, you:

- Are experienced in inbound customer contact and first call resolution within the financial services industry.
- Are proactive and results focussed, demonstrating the ability to engage with customers face-to-face, by phone and online.
- Work effectively in a team environment, and independently where needed.
- Have strong organisation, communication and time management skills.
- Have relevant qualifications i.e., Tier 2 Advisor and Cert III in Financial Services.
- Are able to work a rotating roster with a span of hours from 8am - 6pm, Mon - Fri.

**Your Benefits**

We value our employees by providing:

- Discretionary bonus based on organisational performance
- Discounts on financial and lifestyle products (some with qualifying period)
- Option for hybrid working, with qualifying period)
- Option to cash out annual leave
- A paid volunteering day each year
- Incentives for independent study
- Opportunities for ongoing learning and career development
- Access to Employee Assistance Program
- Corporate wardrobe

We’ve built a team that values service, teamwork and integrity, to go above and beyond for our members. We have a focus on performance and continuous improvement and work collaboratively to get it right. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

To express your interest in this position, please click on the appropriate link below.

  • Relationship Executive

    1 month ago

    Newcastle, Australia Commonwealth Bank Full time

    **You are a true relationship builder!**: - **We are proud to support businesses across **Newcastle, Hunter & Central Coast **with a focus on Health Industries!**: - **Together we can unleash each other’s potential as a collaborative, flexible team!** **See yourself in our team** Our Regional and Agribusiness banking team (RAB) are passionately...

  • Supplier Relationship Executive

    1 month ago

    Newcastle, Australia Nigel Wright Group Full time

    The Company Nigel Wright are working with a professional service business offering procurement solutions, they have ambitious growth plans and are recruiting for two Supplier Relationship Executives to add to their already successful team. Role and Responsibilities - Engage with our supplier base to ensure they understand what we do and how they can get...

  • Administration Officer

    4 weeks ago

    Newcastle, Australia nib health funds Full time

    Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Administration Officer

    4 weeks ago

    Newcastle, Australia Calvary Full time

    Newcastle, NSW, Australia Permanent **Closing on**: Jul 30 2023 Favourite 513398 Administration Officer Department of Consultation-Liaison Psychiatry & Department of Clinical Toxicology Calvary Mater Newcastle Permanent Full-Time Progress with purpose at one of Australia’s largest health care providers **Classification**: Administration Officer...

  • Accounts Officer

    4 weeks ago

    Newcastle, Australia Verve Partners Full time

    Convenient location based in Charlestown with parking - Newly created role, make it your own - Support from National Head office We are fortunate to be partnering with Right at Home Newcastle who provides high quality client focused in-home care services to their local community to enable people to live independently in their own homes. Right at Home...

  • HR Officer

    1 month ago

    Newcastle, Australia GWG Full time

    Newcastle based - Great people and positive work environment - 12-month contract role Our client is a well-known and respected organisation based in Newcastle, NSW. Always striving for excellence in all they do, an exciting HR contract opportunity has become available for a HR Officer, reporting directly to the Senior HR Business Partner. You will be a...

  • Client Service Officer

    1 month ago

    Newcastle, Australia APG Workforce Full time

    Government Contract - possible extension - Newcastle location - $41.59 per hour + Super APG is currently seeking an experienced Client Service Officer for a 3-Month contract within a Newcastle Government Sector. - Role: Client Service Officer - Pay rate: $41.59 plus super - Duration: 22/05/2023 - 09/08/2023 - Location: Newcastle - 5 days in the office. The...

  • School Learning Support Officer

    1 month ago

    Newcastle, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Project Officer

    6 days ago

    Newcastle, Australia NSW Government -Water Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Project Officer with Communications, Media and Engagement at DPE Water**: - **Permanent full-time opportunity, Parramatta or various NSW locations available/Hybrid working supported**: - **Salary relative to experience, and...

  • School Learning Support Officer

    1 month ago

    Newcastle, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    1 month ago

    Newcastle, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    1 month ago

    Newcastle, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Administration Officer

    4 weeks ago

    Newcastle, Australia Calvary Full time

    #523281 Administration Officer Calvary Mater Newcastle Department of Palliative Care Permanent Part-Time Permanent Part-Time (24 hours per week). **Salary Classification**: Administration Officer Level 3 Year 1-2 **Remuneration**: $33.30-$34.33 per hour, plus superannuation. **The Role**: The Administration Officer provides operational support to the...

  • Administration Officer

    4 weeks ago

    Newcastle, Australia Calvary Full time

    #517421 Administration Officer - New Patient Team Department of Radiation Oncology Calvary Mater Newcastle Permanent Full-Time Join a supportive team environment, dedicated to leading patient-centred care. This role is Monday to Friday and based within the Calvary Mater Hospital, Newcastle NSW. Permanent Full Time - Monday to Friday (Monthly...

  • Project Officer

    1 month ago

    Newcastle, Australia University of Newcastle Full time

    Support projects and engagement initiatives for the Office of the Vice-Chancellor - Full time 2-year fixed term opportunity based at our Callaghan Campus - 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts **Be challenged and imagine with us**: As the Project Officer, you will assist with various...

  • Administration Officer

    1 month ago

    Newcastle, Australia Calvary Full time

    #521173 Administration Officer Department of Medical Oncology Calvary Mater Newcastle Permanent Part-Time Permanent Part-Time (32 hours per week). **Salary Classification**: Administrative Officer Level 3 Year 1-2 **Remuneration**: $33.30-$34.33 per hour + superannuation + salary packaging options designed to reduce your taxable income! About the...

  • Client Service Officer

    4 weeks ago

    Newcastle, Australia Ampersand Full time

    Exciting Opportunity to start 2024 - Start date: 03/01/2024 - Pay Rate: $35 p/hr + Super - Contract Length: 4 months + Possibility for extension or conversion to ongoing **Pay Rate: $35 p/hr + Super** **Contract Length: 4 months + Possibility for extension** **Location: Newcastle** **Start Date: 03/01/2024** **Position Overview** As an Client Service...

  • School Learning Support Officer

    1 month ago

    Newcastle, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Office Manager

    4 weeks ago

    Newcastle, Australia Symal Group Full time

    Make it yours. Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen. This is Symal Symal is a trusted partner in the building and construction industry. We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse sectors....

  • Student Liaison Officer

    1 month ago

    Newcastle, Australia University of Newcastle Full time

    **Part Time Fixed Term Role until Sept 2024**: - ** Potential for Extension**: - ** Opportunity to Make a Real Difference** **Be Challenged and Imagine with Us** This position provides the opportunity to make a real difference to students. You will provide support to Pathways students primarily at the Callaghan campus to assist with their success,...