Service Supervisor

5 months ago

Derrimut, Australia RDO Equipment Full time

**About the Company**:
RDO Equipment is one of the world’s largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 1000 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.

Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.

**About the Role**:
Our Melbourne Branch is looking for a Service Supervisor

**This job will involve**:

- Assign jobs and work areas to Service Technicians according to their skills and knowledge
- Supervisory responsibilities such as managing performance, absence and gaps in technician skill set
- Proactively seek customer feedback, anticipate problems and respond promptly
- Respond and follow up on employee issues and concerns
- Review all repair work orders for accuracy and completeness concerning parts, materials and labor and approve the release of equipment for delivery to the customer
- Work with the Service Manager of Supervisor in all aspects of the Service Department
- Meet with Service Manager on a regular basis to review Department performance, profitability, efficiences and personnel matters

**You will bring the following skills and experience to the role**:

- Relevant Trade Certificate - Heavy Diesel Fitter/ Mobile Plant Mechanic / Diesel Mechanic or equivalent
- Experience in the service and maintenance of heavy diesel products, including engine overhauls and major repairs including electrical, hydraulic and diagnostic
- Strong supervisory / management experience with the ability to lead, mentor and develop your team.
- Excellent knowledge and understanding of the design and function of John Deere and Vermeer equipment will be highly regarded
- A current and valid drivers licence.

**About the RDO 'Extras'**:

- As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits...._
- Transparent and structured incentive programs, commissions, and bonuses
- Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families
- Dedicated Wellness Hub with programs supporting total quality of life
- Regional Salary Packaging, regional allowances & tax benefits
- Paid study and study leave for approved courses
- Paid Community leave to give your time to local organisations and charities every year
- Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health
- Anniversary and milestone gifts and awards
- Paid Parental leave - enhanced payment scheme with superannuation contributions
- Significant Celebration gifts for personal milestones such as births and marriages
- Exclusive Staff discount on machinery, products and merchandise

For further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.

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