Customer Care Supervisor

5 months ago

Regency Park, Australia Blackwoods Full time

Great salary package, employee benefits, incentives, discounts, shares & more
- Achieve work life balance in a permanent full time role, Monday to Friday only
- Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

**YOUR OPPORTUNITY**

We currently have a fantastic opportunity for a **Customer Care Supervisor **to join our team based in **Regency Park, SA.** Supported by the State Sales Manager you’ll lead and support your team of Customer Care Consultants located in SA and NT in delivering exceptional service to our customers.

Your role is pivotal in ensuring seamless operations, leading the team to provide exceptional customer service along with empowering a successful team. You’ll oversee day-to-day activities, champion process improvement, and foster a culture of engagement within your team.

Your key responsibilities will include, but are not limited to:

- Lead, coach, and develop a dynamic team of Customer Care Consultants
- Manage day-to-day operations to ensure maximum output and efficiency
- Manage performance and behaviours in alignment with company policies
- Act as a point of escalation for both team members and customers
- Foster a culture of engagement within the team and contribute to meeting or exceeding KPIs
- Role model Blackwoods behaviours and adhere to HSW Regulations at all times

What you'll bring to your new role:

- Previous experience leading a team with a focus on customer excellence
- Strong coaching and development skills
- Proficient with Microsoft Office programs including Excel & PowerPoint (reporting required)
- Confident to collaborate with all stakeholders to resolve any issues
- High level of attention to detail and excellent communication skills
- Self-starter with plenty of initiative and desire to see tasks through to completion

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Attractive permanent salary and incentives
- Flexible and hybrid working, with access to our ‘All Can Flex’ program
- Ability to purchase up to 4 weeks’ additional annual leave
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - to earn up to $2,000 for each referral
- Generous paid parental leave policy
- Regular team events, celebrations and BBQs
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Free onsite free parking and more

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**NEXT STEPS**

Video

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