Customer Care Consultant 2ic

1 month ago

Regency Park, Australia Blackwoods Full time

Great salary package, employee benefits, incentives, discounts, shares & more
- Achieve work life balance in a permanent full time role, Monday to Friday only
- Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

Become a key player in our BHP Customer Care Leadership Team as a 2IC in Regency Park, SA You will lead a passionate team of Customer Care Consultants, guiding them to deliver outstanding service. With personalized coaching and support in your first six months, we’ll set you up for success. Embrace the opportunity to cultivate a culture of warmth, collaboration, and empowerment within your team. Join us and be part of our success story

**As a Customer Care Consultant 2IC (Second-in-Charge), your responsibilities include**:

- Lead, manage and motivate a team of passionate Customer Care Consultants
- Provide coaching, support, and development opportunities to team members
- Foster a positive and collaborative team environment
- Ensure the team delivers exceptional customer service
- Handle escalated customer complaints and inquiries
- Monitor and improve customer satisfaction levels
- Implement and maintain customer service policies and procedures to ensure a smooth operation
- Assist in managing crises and resolving urgent issues

**As a Customer Care Consultant 2IC (Second-in-Charge), you’ll need a blend of skills and experiences to excel in the role**:

- Leadership and managing expertise with the ability to motivate, coach and guide a team
- Experience in customer service roles that prove track record of delivering high-quality customer service
- Strong decision-making skills and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in handling urgent customer issues
- Computer skills and ability to use customer service tools
- Thrive in a fast paced, ever-changing environment

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Attractive permanent salary and incentives
- Flexible and hybrid working, with access to our ‘All Can Flex’ program
- Ability to purchase up to 4 weeks’ additional annual leave
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - to earn up to $2,000 for each referral
- Generous paid parental leave policy
- Regular team events, celebrations and BBQs
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Free onsite free parking and more

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**NEXT STEPS**

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