Customer Team Leader

3 weeks ago

Slacks Creek, Australia IKEA Full time

Who you are

You are an inspirational leader and impassioned ambassador in customer excellence. With highly developed communication and organisational skills, an emphasis on leading and developing people, and proven results leading a large and diverse team, driven to deliver and advocate for the customers' experience. You thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business. You are continually proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business. You don't shy away from difficult customers or co-workers and actively employ a leadership & management style to reach the best solutions. Experience in performance management is highly valued in this role.

You are also available to work across the store opening hours, including some late nights and every other weekend.

**Responsibilities**:
As a Customer Team Leader, your responsibilities will include but not be limited to:

- Ensuring customers are always in focus and striving to make them smile, by showing empathy and care.
- Coaching and developing co-workers on the job and leading by example so they are always ready to meet the needs of our customers and grow professionally.
- Providing customers with a pleasant post-shopping experience through ensuring smooth and seamless processes are in practice.
- Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews.
- Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey.

Together as a team

Together the Customer team is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to home your customer skills, within this fast-paced and dynamic environment we want our customers to return and the best way to do this is to make each connection with IKEA a positive experience.

What you need to know

This role is permanent full time and based in IKEA Logan, Brisbane.

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