Centre of Excellence Lead Merchants Go to Market

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Executive Manager -Payments Technical Sales**

**Your Business**

Business Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers. The Everyday Business Banking (EBB) team supports the full spectrum of customers’ needs from the smallest businesses to the largest corporates. We have accountability for developing marketing leading innovations in Cash management, Merchant Solutions, Customer Lifecycle Management and Transaction Banking Services frontline.

**Our purpose is to improve the financial wellbeing of our customers and communities.
**See yourself in our team**

Based in the newly formed Transaction Growth and Propositions team, this role spearheads a team of Technical presales specialists to drive growth by bringing the ‘best of CommBank’ specialist merchant & payment solutions to our customers. The role will be required to work closely with clients to understand their business needs and problems to solve and determine the best product & solution fit. The role will be required to ensure the designed solutions are optimised to mutually meet our clients needs while ensuring their technical feasibility. You will also provide key insights into emerging client needs to inform the prioritisation of features and capability into product roadmaps

**Do Work That Matters**

**Customer and Commercial**
- Working with Relationship Executives and Transaction Banking Product Specialists, and customers to understand their business needs and problems to solve and determine the best product & solution fit
- Engage with the largest strategic opportunities, leading executive relationships and helping the team navigate long sales cycles with complex fintech solutions to win new customers.
- Deliver exceptional, compelling pitches and engage in business-level conversations at multiple levels of the organisation, including CFO, CIO/CTO, COO, and CEO.
- Ensuring the designed solutions are optimised to mutually meet our client's needs while ensuring their technical feasibility. You will also provide key insights into emerging client needs to inform the prioritisation of features and capability into product roadmaps.
- Actively drive sales management in your team, establishing a cadence with Segment and TB leadership teams to manage the pipeline of opportunities.
- Work with Product teams, TB Product Specialists and Relationship Executives to have a continuous loop of client feedback on features and development pipeline.

**People**
- Your leadership extends to driving sales excellence within the team. You set high standards, establish effective sales methodologies, and implement disciplined sales cadences.
- Regularly seek out feedback on team performance from Transaction Banking team, Relationship Executives, segment leadership and clients.
- Identify product knowledge and sales capability gaps within the team and work with enabling teams to close.
- Develop high-performance culture and create a strong talent pipeline.
- Maintain knowledge currency in competitive and disruptive technologies.
- Through your leadership, create an inclusive and psychologically safe culture.
- Role model culture and mindsets.

**Help us deliver a better future for Everyday Business Banking**:

- Risk Mindset -All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- Exceptional communication skills & the ability to translate technology capabilities into customer benefits
- Deep industry experience in payments technology, APIs, switching, software, cloud hosted solutions
- Understand business case selling techniques (ROIs story telling) & solution selling techniques (Problem Solving)
- Stitch / design technical solutions to solve client business needs
- Industry Experience must be from B2B technical & sales background - SaaS businesses, Gateways, Payment Service Providers, BNPLs, etc
- Strong collaboration with teams on work streams/ project activities end to end and independently manage deliverables.
- Excellent commercial acumen, including demonstrated ability to drive business growth and strategically problem solve
- Excellent stakeholder engagement, influencing and relationship-building skills
- University degree qualification in business, technology, law or commercially related discipline.

**Your Development**

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organization, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and

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