Emergency Department Clerical Team Leader

6 months ago

Malvern, Australia Cabrini Health Full time

Emergency Department Clerical Team Leader

Ongoing, full time position

Cabrini Malvern

Cabrini offers:
- Tax savings - Salary Packaging up to $15,900 tax free each year, plus $2,650 meal & entertainment card benefits- Access to novated leasing to use pre-tax dollars for a car and expenses- Attractive hourly rates + 12% Super + 17.5% leave loading- Located close to public transport with discounted Myki Commuter fares- Discounts on hospital services- Flexible work options- Enjoyable workplace culture in a values driven organisation

How you will make an impact

Cabrini’s Patient Services function is integral to patient satisfaction, clinical efficiency and financial performance. In striving for excellence in all that we do, Cabrini Health is seeking an experienced administration professional with strong leadership skills and clear direction to join our Emergency Department.

As our ED Clerical Team Leader, you will work collaboratively with the Patient Services Operational Performance Manager to ensure the effective management of the administration functions of the ED department.

Cabrini’s Emergency Department is a vital part of Cabrini Health offering a 24 hours, 7 days a week service to adults and children requiring urgent medical attention. We treat all acute emergency conditions (except major trauma) with onsite access to a full range of diagnostic services and rapid referral to Cabrini Specialists.

Key responsibilities include:
- Technical training and education of ED Clerical staff- Building staff rosters, assigning work areas and allocating coverage to achieve effective and efficient work performance- An ability to develop and maintain effective relationships with clinical and non-clinical staff- Managing escalations from ED Clerical staff, such as complex eligibility assessment, patient feedback and other health insurance matters- Working with the Patient Services Operation Performance Manager and Team Leader colleagues to review and improve processes and ways of working

About you

You will be a dynamic and patient focussed team member who enjoys showing a caring attitude towards both your team and the community we serve. Key to the success of this role is the ability to build relationships with clinical and non-clinical leaders and staff to enable organisational objectives to be met in a collaborative way. You will also have the following:
- Relevant work experience in a hospital or medical practice, with previous experience leading a team- Strong organisational and time management skills, including strong attention to detail and the ability to manage competing priorities and following through on tasks- A patient and customer focused approach to care delivery- Demonstrated ability to build relationships working collaboratively with colleagues and peers- Flexibility to work a variety of shifts- Excellent computer literacy skills in Microsoft Office particularly Word, Excel and Outlook- An understanding of the Australian private health insurance system- An understanding of the Medicare billing system- Previous experience in Patient Management system webPAS (desirable)- Previous experience in Medical Director and Pracsoft (desirable)

Enquiries to should be directed to: Vivian Niteros, Director of Patient Services - 9508 1534

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s south east. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.

There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested.

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