Regional Lead

2 weeks ago

Minchinbury, Australia Afford Full time

**Why join AFFORD?**
- Not for profit salary packaging available of up to $15,900 NFP.
- Access to Afford Rewards which entitles you to discounts on a range of products and services.
- Discounted gym memberships nationwide (Fitness Passport).
- Ongoing paid training and professional development.

Due to ongoing growth, we are looking for an experienced Regional Lead to join our service operations team. In this newly created leadership role, you will oversee all successful day-to-day operations and be the senior clinical SME. Additionally, your role will include;
- Successfully deliver a range of safe and high-quality Afford services.
- Lead managers through a high volume of people resourcing projects including recruitment drives, performance management processes, and roster/service optimisation.
- Ensure service delivery is performed within the Policies and Procedure framework and in line with budget, and financial expectations.
- Working with all teams across Afford and be accountable for the implementation of any Head Office initiative to ensure teams are working in a way that prioritises customer safety and positive outcomes
- Developing and maintaining productive and effective relationships across Afford and the sector, utilising these relationships to continuously improve the customer experience.
- Maintain a clear direction for the service delivery function to ensure staff focus on higher quality services to clients and the communities in which they live and we are located.
- Demonstrated ability to work with other roles (including non-registered health professionals) to build their understanding and skills to improve customer outcomes
- Work directly with customers to assess, plan and implement nursing services that are Individualized and relevant to the goals of the customer.
- Review the clinical care to customers and ensure it is aligned to clinical plans, and guide or direct teams to work in a way that prioritises the safety, health and wellbeing of customers.
- Successfully deliver clinical nursing services and ensure they are compliant with External legislation and standards, as well as Afford Policies and Procedures.

We see the successful person in this role as being an inspirational leader who can lead teams to deliver exceptional levels of service. Additionally, we see you having;
- Up-to-date clinical nurse registration and previous experience providing clinical supervision.
- Be willing to provide an update to date Covid vaccination certificate or medical exemption
- Be willing to undergo a National Criminal History Check, Working with Children Check, and NDIS Worker Screening Check.
- Ability to work collaboratively with different functions across Afford
- A strong commitment to customer service and positive outcomes for the clients and the communities in which they live

**About Australian Foundation for Disability (Afford)**

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.

Afford is an Equal Opportunity Employer - we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business need.

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