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Team Leader

4 months ago

Minchinbury, Australia Afford Full time

**About the role**

We have a full time permanent role for a **_Team Leader - Client Services_** to lead teams across accommodation in the **Upper Coomera** area. You will be responsible for managing all aspects of the day-to-day operations as well as building a culture of customer-centricity.

On a day to day basis you will be responsible for;
- Coaching and developing your team,
- Providing advice and continually monitoring all aspects of clients care including care and funding plans, medication and behaviour support, restrictive practices and incident reporting,
- Cultivating and growing close family and carer relationships,
- Building of robust 24/7 roster across services,
- Ensure all compliance measures are being met,
- Manage and co-ordinate all site administrative processes and assets,
- Invoicing and administration for NDIS clients,
- Budget management,
- Provide support to the Regional Lead for your region.

**About you**

This role would suit someone who thrives on challenge and is ultimately looking to grow their management career. This role reports into a supportive Regional Lead who is interested in building a succession plan and developing your potential to its fullest.

In addition to this we see you as having;
- Recent successful experience providing high quality services to clients with complex care needs,
- Recent experience in successfully developing and building teams to deliver high quality and client-centric services,
- Highly effective and empathetic communication skills as you will be communicating with your team, client families and a large group of stakeholders on an ongoing basis.
- Ability to develop, plan and implement Individual Lifestyle Plans
- Ability to multi task, meet deadlines and to work effectively under pressure
- Relevant qualifications

In return **we offer**;
- Not for profit salary packaging that increases your take home pay + meal and entertainment card.
- Wellbeing benefits such a Fitness Passport which gives you and your family access to a wide choice of fitness facilities close to home and work.
- Afford Rewards - which enables you to purchase discounted vouchers and access exclusive offers with a huge range of retailers, products and services.
- Ongoing paid professional development and training

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.
- It is also a condition of employment that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated and comply with current COVID-19 booster vaccinations in order to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19,_