Customer Service Officer
2 weeks ago
We have an opportunity for a Customer Service Officer and Scheduler for our **inbound call centre**
**About us**
Termico Pest Management is part of the Termico Group of Companies, an independent, Western Australian owned company carrying out a wide variety of specialized home services-Pest Control, Solar Power generations, Insulations, Bushfire Assessment and Private Certifications.
The Termico Group was established in 1996 and services the Perth metropolitan as well as selected regional areas. We have an incredible team with over 90 employees, of which most have been with us for many years.
**The Position**
The vacancy is within our job booking department dealing with various calls from clients in domestic homes/commercial properties and also dealing with work orders from property mangers and commercial properties. We book and schedule technicians' works and assist them with any queries they have.
**Key Responsibilities**
A day as a scheduler in our call centre would involve handling business on the telephone through the day with the below responsibilities:
- Answering incoming customer calls and online enquiries, providing exceptional customer service.
- Assisting technicians with any queries.
- Booking in jobs and scheduling appointments across Perth and the South West.
- Co-ordination of technicians' daily work
- Receiving and entering call ups and purchase orders
- Being able to work as part of a team and individually
- To be proactive and dealing with issues on the day
- _**Will follow the fortnight roster: week 1- 8am to 4:30pm & week 2 - 8:30am to 5pm**_
**Essential Criteria**
- Ability to manage a **reasonably large volume **of incoming calls.
- Experience in call center customer service would be an advantage.
**Our Employee Benefits**
- Monthly paid rostered day off
- Tuesdays & Fridays -Working from Home option
- Training and Support
**Job Types**: Full-time, Permanent
**Salary**: $54,000.00 - $57,000.00 per year
Schedule:
- 8 hour shift
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (required)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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