Service Technician
1 month ago
Excellent opportunity for career growth
- Coordinate your own team of technicians
- Competitive remuneration package | Malaga based
**RETAINED SEARCH**
With over 30 years of experience in the materials handling industry, our client provides services, repairs, hire and sales of new and used forklifts across Western Australia. Due to continued growth, they are seeking a **Service Coordinator** or an experienced **Service Technician** to step up and run their team.
Our client has a knowledgeable team of technicians with a combined experience of over 150 years allowing for the provision of a premier service. Their mission is to provide exceptional customer service in a timely manner to reduce client downtime. They provide a boutique service, operating 24 hours a day, 365 days per year across the Perth metropolitan area as well as regional areas.
**ABOUT THE OPPORTUNITY**
As the **Service Coordinator**, you will be responsible for overseeing the day-to-day running of the organisation. There will be 6 technicians reporting directly to you and as such, you will be responsible for rostering their daily workload. You will complete follow-ups as required to maintain customer satisfaction.
Your duties will include but are not limited to:
- Scheduling services, repairs, and emergency breakdowns
- Provide accurate timeline estimations and quoting advice
- Review job sheets and invoice accordingly
- Fault find and troubleshoot over the phone
This role presents the opportunity to grow with the organisation into a managerial position as it expands.
**ABOUT YOU**
You will be an ambitious Service Technician who is looking to move into an office-based role or a mechanically minded Service Coordinator who has experience scheduling jobs and rostering staff.
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