Customer Service Consultant

4 weeks ago


Sydney Western Suburbs, Australia HAYS Full time

Work for one of Australia's leading insurance companies
**Your new company**
We have exciting temporary opportunities for Claims Consultants to join our Property Claims team in Hurstville from the 17th of March 2023. With your confident and personable manner, you will be a great first point of contact for customers calling to lodge and enquire about their property claims. This diverse and interesting role will see you utilise your customer service and relationship building skills to ensure customer satisfaction is a priority.

Feel valued in a team that is friendly, energised and willing to help. You will also have the flexibility to work from home after the initial training period.

**Your new role**
- Delivering exceptional customer service at our customers time of need.
- Respond to high volumes of calls from our customers and suppliers.
- Lodgement of claims in a professional and proactive manner.
- Liaise with customers, internal and external parties to coordinate claim resolution.
- Determining claim coverage and settling claims in a timely manner.

**What you'll need to succeed**

***
- **Strong customer service experience.**
***:

- **A positive and flexible attitude and manner.**
***:

- **Demonstrate sound computer and literacy skills.**
***:

- **Demonstrated ability to show empathy towards customers.**
***:

- **Strong interpersonal skills.**
***:

- **the ability to problem-solve effectively.**
***:

- **Effective time management and organisational skills.**
***:

- **the ability to multi-task and work within a fast-paced high-volume customer contact environment.**

***

**What you'll get in return**
- Full training is provided
- Hours etc: 9-5 while training (4 weeks) then moving on to a rotating roster between 7.15am to 6.00pm Monday to Friday, totalling 37.5 hours a week.
- Temporary 3 month opportunity with potential to extend
- Hurstville location
- Clear career pathways and opportunity to grow your skills
- You'll get top class training and development and you'll be working your way towards career advancement from the start

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2754148



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