Retention & Onboarding Consultant

1 week ago

Keysborough, Australia The Outsourced Recruitment Company Full time

We're looking for a passionate customer service guru to provide a 1-call resolution experience in the waste collection business. You will create excellent customer experiences responding to inbound calls from potential and current customers, assist with a variety of activities including customer service, onboarding and customer retention.

If you have inbound phone based retention and onboarding experience AND/OR have knowledge of working in waste services this is the role for you

**What you’ll do**
- Build rapport with customers and provide an exceptional Customer Experience.
- Respond and manage service cancellation requests through understanding and proactively providing solutions to retain customers.
- Identify and propose tailored customer solutions.
- Identify opportunities to renew, upsell and maximise organic growth revenue from existing customer base.
- Undertake other duties in accordance with your position as requested.

***What you’ll need to be successful**
- Experience in a phone based role.
- Experience in client retention and onboarding.
- Managing customer relationships.
- Communicating and negotiating outcomes or solutions to customers.
- Outgoing, confident, organised, reliable and well presented.
- Proven experience and ability to work within KPIs and targets OR experience within the waste industry.
- Experience using SAP and/or Salesforce is desirable.

**What's on offer**
- $51 per hour - six month contract likely to extend/go permanent.
- A close knit team environment that prioritises inclusion and collaboration.
- Opportunity to work with and learn from a variety of departments across the business.

This is an awesome role for someone with a passion for delivering an exceptional customer experience, who enjoys working independently, in a team environment.

APPLY NOW

Frankie

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