Claims Support Officer

3 months ago

Brisbane, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Claims Support Officer l Personal Injury - Brisbane, QLD**

**Want to know how it feels to be genuinely supported to grow and develop your career?**

We currently have an opportunity for a Claims Support Officer in our Brisbane office, who will be responsible for ensuring that we meet the expectation of our internal and external Allianz Workers Compensation customers.

**Important to your success**:

- Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with customer needs, business objectives and relevant Legislation
- Effectively manage multiple internal and external stakeholders, providing high levels of
- customer service
- Adhere to Allianz business objectives and Workcover standards, as applicable
- Process and complete work allocated within required timeframes meeting requirements (as per Allianz and Worksafe guidelines) including accurate processing to ensure no erroneous payments are made
- Respond to task related queries from various stakeholders, escalating to Case manager, Technical Manager, Team Leader or Manager as required
- Proactively work within a team environment and actively contribute to team goals,
- assisting other team members, supporting a positive working environment and contributing in a positive manner to the team's morale

**About You**
- Demonstrates enthusiasm and ability to deliver high quality services and positive customer experiences
- Ability to plan and prioritise effectively. Organise tasks and manage competing resources and demands
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies with information
- Excellent verbal and written communication skills, capable of communicating with clarity
- Extensive experience working with Victorian Workers Compensation Legislation or equivalent
- Experience and / familiarity with MS Office, ACCtion, Novus and Outlook technology involving Data entry
- Excellent time management skills and the demonstrated experience in working with short timeframes

**What's on offer**
- Be part of a team that's open minded, supportive and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible and remote working
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer

**About Allianz**
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, relgions, sexual orientatins, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contibute their unique perspective to our collective success and reach their fullest potential.

**Adjustments and support**

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look lik

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