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Administration Officer

4 weeks ago

Sydney Central Business District, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

This position is responsible in providing administrative support and coordination to the General Manager and Dental Centre Network (DCN) Management Team. Ensuring confidential, accurate and timely service to internal and external clients.

This is a 12 month fixed term contract with the flexibility to work from home 1 - 2 days per week.

**Key responsibilities**:

- Producing correspondence, presentations and reports both of a general and confidential nature for General Manager, Project Manager, Dental Expansion Team and DCN Network
- Managing patient feedback communication & the Dental Feedback inbox which includes patient complaints, compliments and suggestions. This includes coordinating with our Clinical and Regional Managers to analyse and respond to matters in a timely and professional manner
- Working across multiple CRM platforms, including and not limited to D4W, Preceda, JIRA, Microsoft Teams, Success Cloud, Page Up, Concur, JIWA
- In conjunction with the General Manager, Clinical Manager & DCN trainers, assist to plan the annual clinical training calendar for dentists and hygienists
- Set up of new employees on appropriate IT platforms
- Managing licensing requirements for clinicians

**About You**
- 3 years experience in a similar administrative role
- Excellent communication skills, especially written
- Ability to maintain confidentiality and manage sensitive matters, in a discrete and professional manner
- Ability to work autonomously, employ initiative to find solutions and prioritise in a busy and demanding environment
- Excellent organisational, administrative and computer skills particularly in Microsoft Office
- Ability to work under pressure and multi-task
- Experience in a health environment would be highly advantageous

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health & Wellbeing Initiatives

**A career with us - How to Apply

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