Delegated Account

6 months ago

Sydney, Australia AXA Full time

**Delegated Account & MSP* Manager**
- **Material Service Provider**

Australia (Sydney or Melbourne)

Responsible for governance and oversight for Australia (XLICSE branch, and Catlin Australia) of all aspects of material service provider oversight in line with regulation including Outsourcing and Delegated Authority Oversight and Controls.

Maintains oversight of all material service provider arrangements for Australia, and responsible for managing/liaising with the responsible persons to ensure compliance with regulation including CPS230.

Works closely with the Underwriting Governance Manager for APAC, and with the relevant Line of Business Underwriters in regards their DA arrangements, and with Claims to ensure that key contacts, processes and controls are maintained throughout the lifecycle of any delegated arrangement from onboarding, through maintenance, and exiting any agreements.

Involves understanding and awareness of risks at each stage in any material service provider arrangements including notably delegated underwriting authority processes. Requires a risk-based approach and excellent communication skills to work with internal and external stakeholders.

**DISCOVER** **your opportunity**

What will your essential responsibilities include?

**General Duties**:

- Oversight, coordination, and governance for material service provider requirements, including Delegated Authorities (Underwriting and Claims), and internal agreements including, reporting and controls for Australia
- Ensuring that relevant regulatory requirements are met for Australia - locally e.g. APRA (CPS 230), and feeding into XLICSE legal entity requirements (e.g. CBI requirements) as well
- Ensures all relevant policies & procedures are followed, to ensure data governance and compliance. Works closely with Compliance, Legal, Underwriting Governance, and other departments.
- Supervises scheduling, conduct, results, follow up actions of internal/external audits for material service providers - partnering with relevant stakeholders internally to close action points within needed timeframes.
- Interacts and manage relationships with all product lines and support areas locally in Australia. Close collaboration with internal stakeholders to ensure adequate communication and continuous improvement mindset
- Partners with internal stakeholders to ensure bordereaux are submitted on time, relevant checks and controls are performed, and are adequate or any issues are identified, logged and follow up to closure
- Coordinates internal and external reporting requirements, ensuring key timelines and requirements are met and liaising with other internal stakeholders as needed (e.g. claims, actuarial, finance, MO) both at branch level and within APAC & EUR or global as needed
- Ensure any MI Data/ reports are secured and/or provided in required time frames
- Coordinates set up of any new delegated arrangements - drive to internal requirements from local and overseas, within expected timeframes
- Liaises with the APAC Delegated Authority UW Governance Manager on the oversight and handling of issues and escalations
- Establishes position as the liaison point for Australia on any Material Service Provider & Delegated Authority topics
- Partners with Underwriters, Brokers and Coverholders or others to find solutions to any issues that may arise (new or existing business)
- Establishes relationships with other key stakeholder Governance & Operations departments (Legal/ CDAG/ Conduct/ Compliance/ Data Privacy & Security/ Internal Risk & Audit/ CoE)
- Assists in training sessions with all AXA XL Stakeholders & project involvement relating to Delegated Arrangements as required
- Participates in key Underwriting, claims, DGC or other meetings, coordinates/ drives actions, makes notes for the record and coordinates across multi-functions where required
- Improving operational systems and best practices
- Engage, monitor and develop small team of direct reports

You will report to the Operations Lead, Australia.

**SHARE your talent**

We’re looking for someone who has these abilities and skills:

- Act independently, think in global terms and demonstrate excellent business acumen
- Strong Collaborator: Develop and maintain productive working relationships with internal and external stakeholders. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team, across multiple diverse geographies and cultures
- Use judgment to identify and solve day to day problems in straightforward situations
- Ability to analyse and interpret data appropriately and identify trends in order to direct/engage with others as needed

**FIND your future**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combinin

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