Key Customer Success Manager

4 weeks ago

Brisbane, Australia Tritium Full time

Global company, listed on the NASDAQ
- Are you ready for an exciting new challenge?
- Join us on our mission to Electrify Transportation

**About Tritium**

**Tritium** (Nasdaq: DCFC) is a fast-growing technology company with offices in Brisbane, California, Tennessee, and Amsterdam. Founded in Australia in 2001, our mission is to electrify transportation and we're leading the global charge, supplying the world with innovative fast chargers for electric vehicles. Join team
**Tritium** to electrify your career.

**About the role**
This role requires a seasoned, professional customer success professional with a track record of getting the best outcomes for the customer through customer support, servicing and warranty fields. The Key Customer Success Manager will be responsible customer onboarding, customer satisfaction and will act as the interface between customer and Tritium’s internal stakeholders.

**Key responsibilities include, but are not limited to**:

- Plan and manage the full relationship between Tritium and its most important customers.
- Develop and enhance customer loyalty to maximise profitable returns from key accounts.
- Develop a deep understanding of the customers’ business and identify opportunities to grow the business.
- Manage and build relationships with key decision makers and stakeholders at the customer throughout all levels & functions (Operations, Logistics, Service etc)
- Provide insight into the CX strategy to Tritium functional leads, to effectively execute their strategies.
- Work with Tritium’s cross-functional teams driving continuous improvement & excellent customer experience.
- Understand customer's internal business goals, culture, and challenges.
- Customer engagement & capture feedback in alignment with other regional counterparts.

***

**About you**
- Bachelor degree in Business Administration, Sales, Engineering, Finance or similar field.
- Proven work experience as an Account Manager, Customer Success Manager, Key Account Manager, or other relevant role.
- Demonstrable ability to effectively communicate, present and influence key internal and external stakeholders at all levels of an organization, including executive and mid-level.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to manage multiple projects at one time, while maintaining sharp attention to detail.
- Able to deliver high quality results whilst under pressure
- Strong verbal and written communication skills including excellent listening, negotiation and presentation abilities.

***

**Benefit**
Our people are our most important asset. We want to change the world for the better and we need you to do it. When you join us, you will connect and collaborate with a network of experts. We invest and nurture our talent, enabling you to succeed and achieve your full potential. This is an incredible opportunity to join a thriving business that is just getting started.
- Competitive remuneration
- Free EV charging
- Flexible working to accommodate your work life balance
- Being part of a leading global organization
- A diverse range of learning opportunities and career paths
- Supportive & friendly team with regular social events
- Career growth and development
- Onsite parking
- Utilise secure bike storage and shower facilities offered on-site
- A Recharge Room dedicated to your personal needs
- Employee discounts from varying retailers and vendor

Tritium is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, customers, and communities in which we operate. Tritium welcomes the opportunity for applicants to share their unique talents, backgrounds, and expertise to create exceptional outcomes.

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