Customer Success Manager

2 weeks ago

Brisbane, Australia Ligentia Full time

**Are you ready to advance your career in Freight Forwarding?**

As a key member in a team of 7, reporting to our Senior Customer Success Manager, you will contribute to delivering world-class customer service to our valued customers. Leveraging our Customer Success technology and in-house systems, you will ensure a seamless, top-tier experience for our customers, helping drive operational excellence.

Based in Brisbane, this role offers a hybrid work arrangement - spend four days in our state-of-the-art Eagle Farm office and enjoy the flexibility of working from home every Friday.

**Key Responsibilities**
- Resolve customer queries
- Work with global Customer Success teams to resolve problems
- Manage customer expectations
- Purchase order management
- Respond to customer enquiries regarding bookings, new orders, status updates, tracking, billing and transport
- Liaise with overseas agents for booking controls
- Preparation and management of reports

**Skills and Experience**
- Experience in the freight forwarding industry
- Strong customer service and relationship management skills
- Experience with MS Office (Excel, Word and Outlook)
- Cargowise experience/familiarity
- Ability to simultaneously manage numerous relationships
- Effective issue management and problem-solving skills

**About Us**

Ligentia goes beyond boundaries to take the complexity out of managing your global supply chain. Our team of passionate problem solvers, backed by smart technology and flexible infrastructure, are here to make sure your goods get exactly where they need to be.

**Perks and Benefits**
- Enjoy the flexibility of working from home every Friday
- Modern corporate workspace that fosters creativity and collaboration
- Generous salary package
- Employee wellbeing program
- Recognition awards
- Career growth, training and development opportunities
- Free onsite parking

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