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Precinct Operations Contract Manager

2 months ago

Melbourne, Australia Melbourne & Olympic Parks Full time

**about the role**

We are excited to welcome a Precinct Operations Contract Manager (Presentation Services) to oversee the operational management of cleaning and waste service delivery throughout the Precinct.
As the Precinct Operations Contract Manager (Presentation Services) you will lead a number of large-scale supplier contracts, partnering closely with these providers to ensure our precinct is presented at a high level. In this role you will strive to exceed expectations of M&OP’s clients, guests, visitors and key stakeholders.

Reporting to the Director of Australian Open and Precinct Operations, this role will have a Precinct wide lens in both an event and non-event capacity, and will play an integral role in the operational planning and delivery of each Australian Open (AO) and year round events.

The scope and opportunity to make this role yours and further develop your career in world-class event and facilities management is unlimited.
Here are some of the game-changing things you’ll have the opportunity to be involved in:
**Operational Excellence**
- Walking in the shoes of guests and visitors who frequent our Venues and Precinct, you drive improved performance in event and non-event mode cleaning and presentation standards.
- Deliver improved performance in waste diversions programs achieving reductions in general waste through the Precinct.

**Contract Management**
- Using your contract and operational management expertise, you will strive to improve the performance in cleaning and presentation to outstanding levels to achieve visual excellence, enhanced value-for-money, and strong reputation of a safe and hygienic destination. Working closely with our business partners you will ensure compliance, delivery to high standards and key performance indicators are monitored and achieved.

**Stakeholder & Relationship Management**
- As the main conduit between M&OP, our clients and our business partners, you will bring a collaborative mindset to set new and higher standards and achieve the best outcomes for all parties.
- You will champion a culture of empowerment and pride and build a reputation amongst clients and guests of a strong sense of value-for-money relevant to cleaning and waste management at M&OP.

**What you will bring to the role**:
You strive to continuously improve
Innately, you are driven for ‘better’. You look for better ways of doing things that balance improved outcomes across both what you do and how you do it. You have high standards and recognise the key to achieve the best outcomes is through healthy relationships and collaboration.

You can juggle like a master
You’re at your best when you have lots of balls in the air. Your ability to manage multiple, often competing demands effectively whilst remaining calm and well organised is masterful. Throw in a high-pressure situation and you’re shining

The Customer is at the Heart of Everything You Do
You care deeply about the people experience. Whether it is an Event Manager planning their event, a member of the public exercising in the Precinct or a guest coming to see their favourite artist at one of our venues - you consider their experience at every interaction.

You love a little bit of lots of things
In this role, you will have room to shape it. What we do know is - in our fast-paced, excitingly complex and GROWING organisation - no one day is the same. To thrive, you will love jumping into things that might not necessarily be ‘in your job description’. You seek out these opportunities for your own growth and development.

**A bit about us**
Melbourne & Olympic Park (M&OP) is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting and community events each year across our world class venues.

At M&OP we are passionate about delivering world class customer experiences every person, every event, every time. How do we do this? By seeking out the best talent to build a high performance, integrated team who are passionate about creating exceptional experiences for our guests.

**APPLICATIONS CLOSE 7 JULY 2023**

Please note successful applicants will be required to undertake a pre-employment screening. This includes but not limited to a national police check and working with children check. M&OP may withdraw an employment offer in the event of an unsatisfactory screening result.

Please note M&OP operates a direct sourcing model so we ask that agencies do not get in touch regarding this vacancy.

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