Restaurant Supervisor

5 months ago

Melbourne, Australia Rare Steakhouse Downtown Full time

**Location: Melbourne CBD**

Rare Steakhouse has been an iconic and thriving establishment in the heart of Melbourne's CBD for the past 26 years. Known for its commitment to serving the finest cuts of steak and providing an exceptional dining experience, Rare Steakhouse has a rich history of culinary excellence. We are currently seeking a dedicated and passionate Restaurant Supervisor to join our team and continue our tradition of excellence in customer service and fine dining.

**Position Overview**: As a Restaurant Supervisor at Rare Steakhouse **town, you will play a pivotal role in ensuring the smooth and efficient operation of our restaurant. You will be responsible for overseeing the front-of-house team, maintaining the highest level of service standards, and contributing to an unforgettable dining experience for our customers.

**Key Responsibilities**:

- **Operational Management**: Oversee daily operations, ensuring proper staffing levels, smooth table turnovers, and an efficient workflow. Act as a point of contact for the team and customers during service hours.
- **Staff management**: Lead, train, and motivate the front-of-house staff to provide exceptional customer service. Ensure that all team members are well-informed about the menu and service standards.
- **Team leadership and Development**: Support the ongoing training and development of staff.
- **Customer Service and Guest Satisfaction**: Maintain a warm and welcoming atmosphere for all guests. Address customer concerns and ensure their needs are met promptly and professionally.
- **Quality Control**: Ensure the quality and presentation of food and beverages meet Rare Steakhouse's high standards. Monitor and address any issues promptly and professionally.
- **Inventory management**:assist management team in maintaining stock including, ordering, stocktakes, invoices etc.
- **Reservation Management**: Coordinate and confirm reservations, manage walk-in guests, and assist with seating arrangements.
- **Compliance**: Ensure all health and safety regulations, as well as Rare Steakhouse's policies and procedures, are adhered to by the staff and guests.
- **Team leadership and Development**: Support the ongoing training and development of staff.
- **Qualifications**:

- Hospitality experience necessary. Prior experience in a similar position is not obligatory, however, determination to progress in the industry is essential.

**Benefits**:

- Competitive compensation and potential for performance-based bonuses.
- Career development opportunities within Rare Steakhouse.
- Staff discounts on dining at Rare Steakhouse.
- A supportive and dynamic working environment.
- The chance to be a part of a renowned restaurant with a rich history in Melbourne.

Rare Steakhouse is dedicated to providing an exceptional dining experience for our guests, and we are seeking a motivated and passionate Supervisor to contribute to our ongoing success. If you have a strong background in hospitality and a commitment to excellence, we encourage you to apply.
- Exceptional communication and interpersonal skills.
- A strong commitment to providing outstanding customer service.
- Ability to work under pressure and handle challenging situations with professionalism.
- Excellent problem-solving and decision-making abilities.
- Knowledge of food and beverage operations and a passion for the culinary industry.
- Understanding of point-of-sale systems and restaurant software.
- A willingness to work evenings, weekends, and holidays as required.

Pay: $49,243.63 - $74,037.72 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Evening shift
- Weekend availability

Supplementary Pay:

- Tips

Ability to commute/relocate:

- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Restaurant management: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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