Records Support Officer

3 days ago

Melbourne, Australia Department of Transport and Planning Full time

Location: Melbourne | CBD

Job type: Full Time - Fixed Term

Organisation: Department of Transport and Planning

**Salary**: $74,580 - $82,571

Occupation: Information Management

Reference: 4592

**About the Role**

**This is a 2 Year Fixed Term role**

The Records Support Officer role within the Records Management Support team provides support to DTP staff for records or record system related inquiries. Records officers can also be responsible for the creation, storage, retrieval, and disposal of all recorded information about an organisation's activities. Information can come in many formats, such as digital, photographic, film or paper.

Access the** PD**:PD CLICK HERE

**Position Outcomes / Accountabilities**
- Provide clear and accurate records management information, advice, and support, that promotes good records management practice across DTP and identifies where process improvement could be made.
- Use and provide basic support for digital records management tools, including Content Manager and SharePoint, building on knowledge and skills where necessary.
- Ensure support requests from customers/stakeholders are logged and are responded to within required timeframes.
- Build and maintain effective relationships with key internal and external stakeholders.
- Provide a range of operational services and support for records management, archives, and records processes.
- Maintain and manage hardcopy and electronic records, preparing accurate reports and recommendations for consideration.
- Work collaboratively as a team member, contributing solutions to problems and implement changes to existing work practices that result in business improvements for the work area
- Interprets freedom of information, archives and records and privacy legislation as it governs access to information.
- Escalates complex issues to team leader/level 2 support team.
- Logs and responds with information about inquiries, issues, complaints, and compliments via our service systems.

**_Key Selection Criteria_**

In addition, you will be:

- Able to resolve issues through deep understanding or interpretation of existing guidelines. Where guidelines are not available, analyses ideas available and acts through self, or in consultation with others to resolve problems.
- Capable of understanding customer requirements and how work addresses customer needs;
- Understands the purpose of policies; Uses operational policies to guide their work;
- Able to organises information in a logical sequence; Includes content appropriate to the purpose and audience.

**Qualifications and Experience**

**Desirable**
- Experience working with records management systems.
- Strong computer literacy - you will be required to use and provide basic support and advice on various systems including Content Manager and SharePoint.
- Awareness of relevant legislation and Public Record Office Victoria (PROV) standards and guidelines

The successful applicant will be required to work in a flexible work environment, in-line with the VPS flexible work policy. You may need to work at other locations on occasion, which may include other metropolitan or regional DTP offices, secondary records storage facilities and Public Record Office Victoria.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable.
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork.
- Optimal work-life balance initiatives including flexible working arrangements.
- Opportunity to work across multiple urban and suburban hubs.
- We prioritise the development of a safe and inclusive culture.

**Culture Value**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

**How to Apply**

**DTP Employees or DTP Affiliates with VicGov People Login**

**Non-DTP Employees (Including VPS outside of DTP)**

Create an account by clicking the **‘Apply’** button and follow the prompts. For help, click here for Quick Reference Guide.

**Applications close at 10:59 PM on Tues 8 July 2024**

For more information, contact: Team Leader Records Manager - Stephanie Tuato

Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially.

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