Statewide Service Desk Team Leader

3 weeks ago

Parramatta, Australia eHealth NSW Full time

**Employment Type**:Full Time - Exempt up to 12 Months
- **Position Classification**:Programming Super
- **Remuneration**:$99,443 - $109,496 per annum (plus 10.5% superannuation)
- **Hours Per Week**:38
- **Location**:Flexible work options include a mix of work from home and from one of our offices based in Chatswood, St Leonards, Parramatta or Charlestown
- **Requisition ID**:REQ378013

**About us**

eHealth NSW enables patient-centred care in NSW by providing technology services which connect people, data and systems. We partner with health agencies and the technology sector to provide a digitally enabled and integrated health system for patients, clinicians and the NSW community. Focus areas for eHealth NSW include core clinical systems, infrastructure, security, workforce and business management systems, data and analytics as well as digital innovation.

If you would like to learn more about eHealth NSW, visit our website.

**About the role**

We are looking for a State-wide Service Desk Team Leader to manage a team of front line service desk analysts in a 24x7 service desk environment providing technical support services for multiple users across multiple locations, platforms and technologies. The key aspect of this role is to enable the team to deliver high level of Customer service by solving problems and working towards a resolution to meet customer expectations.

Reporting to the State Wide Service Desk Manager, the role is responsible for leading the SWSD in achieving excellent levels of customer satisfaction and ensuring that customer service levels are met.

We have the systems and policies in place to support flexible working, which may include a mix of working from home and / or in one of our offices.

Take a look at the POSITION DESCRIPTION for more role information including the selection criteria.

**About you**

The skills, knowledge and experience we are looking for in you include:

- Leading and Fostering a positive Team culture where customer service and teamwork is paramount.
- Proven leadership in a Service Desk environment with the ability to schedule resources, develop and motivate a team to achieve excellence in customer service.
- Proven ability to work effectively under pressure by managing competing priorities whilst recognising strategic business requirements to meet deadlines, SLAs and KPIs.

**Why join eHealth NSW**

People join eHealth for a range of reasons:

- Work towards bettering the lives of patients in NSW
- We are one of the largest technology services organisations in the southern hemisphere and partner with key players in the sector
- We offer a range of formal and informal training programs in both management and technical skills for staff at all levels
- Benefits include flexible work arrangements, well-being programs, a range of paid and unpaid leave, financial salary packaging and annual leave loading

Visit our careers page for more information.

**We are diverse and inclusive**

We are committed to having a workforce that reflects the communities we serve and provide a culturally safe work environment in line with NSW Health’s Diversity, Inclusion and Belonging Statement of Commitment. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace.

Visit our Diversity and Inclusion page for more information, or contact our Aboriginal Workforce team or our Access and Inclusion team for support.

**How to apply**
- Outline your experience in leading and managing a large Service Desk within a complex service industry organisation?
- Recall a time when you have had to shift work priorities due to an unexpected complex business issue. Describe the situation, what you did and the outcome.
- Provide an example of how you have led by example, to ensure a deliverable was met in a short timeframe or was of a complex nature.
- Describe a time when you negotiated a win-win solution to a problem between team members?

**Applications close**:Thursday 2 March 2023 11:59PM

All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations. New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW. Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.

Please note, pursuant to the Award which governs the employment conditions of this role, 'Exempt

  • Service Desk Team Leader

    4 weeks ago

    Parramatta, Australia eHealth NSW Full time

    **Employment Type**:Full Time - Exempt up to 12 Months - **Position Classification**:Programming Super - **Remuneration**:$99,443 - $109,496 per annum plus 10.5% superannuation - **Hours Per Week**:38 - **Location**:Jessie Street Centre, Parramatta - **Requisition ID**:REQ402720 - **Applications Close**:Tuesday 13 June 2023 11:59PM **Join the team driving...

  • Service Desk Operations Leader

    2 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 65339**Service Desk Operations Leader** - Location Parramatta CBD with access to hybrid work arrangements - Full time temp until December 2024 (35 hours per week) - Salary from $93,295 to $102,941 pa. + super and annual leave loading - Diverse and inclusive organisation with generous...

  • Service Desk Operations Leader

    6 days ago

    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 65339Service Desk Operations Leader Location Parramatta CBD with access to hybrid work arrangements Full time temp until December hours per week) Salary from $93,295 to $102,941 pa. + super and annual leave loading Diverse and inclusive organisation with generous leave entitlements...

  • Service Desk Analyst

    1 month ago

    Parramatta, Australia Link Group Full time

    **Overview** The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients **Key...

  • Service Desk Analyst

    6 days ago

    Parramatta, New South Wales, Australia Link Group Full time

    OverviewThe purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses.Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and ClientsKey Accountabilities...

  • Customer & Employee Service Desk Manager

    3 weeks ago

    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice._ - With over 10,000 employees and volunteers working across more than 300 sites, our services are in the areas of aged care, disability, community services and chaplaincy._ **About the role**: The Customer and...

  • Service Desk Analyst

    2 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 66877**Service Desk Analyst** - Location Parramatta CBD with access to hybrid work arrangements - 12 month opportunity (35 hours per week) - Salary from $79,032 to $86,539 pa. + super and annual leave loading - Diverse and inclusive organisation with generous leave entitlements...

  • Service Desk Officer

    3 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    3 Month Contract | $38.12/ hour inc. Super - Parramatta/ WFH **Service Desk Officer |** **3 Month Contract | $38.12/ hour inc. Super** - $30 - $34.5/hour + Super - 3 - Month Contract - Parramatta/ WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within...

  • Service Desk Analyst

    2 weeks ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer System Officer - Level 1**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Customer & Employee Service Desk Manager

    5 days ago

    Parramatta, New South Wales, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice._ With over 10,000 employees and volunteers working across more than 300 sites, our services are in the areas of aged care, disability, community services and chaplaincy._About the role:The Customer and Employee...

  • Enterprise Service Desk Manager

    2 weeks ago

    Parramatta, Australia Catholic Diocese of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students...

  • Service Desk Analyst

    3 weeks ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 1**: - **Temporary Full-Time up to 6 months**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order...

  • Service Desk Analyst

    3 weeks ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 1**: - **Temporary Full-Time up to 6 months**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order...

  • Service Desk Analyst

    5 days ago

    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 66877Service Desk Analyst Location Parramatta CBD with access to hybrid work arrangements 12 month opportunity (35 hours per week) Salary from $79,032 to $86,539 pa. + super and annual leave loading Diverse and inclusive organisation with generous leave entitlements including flex...

  • Service Officer

    3 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 59932**Service Officer (Service Desk)** **Location - Parramatta** **Employment type - Multiple Ongoing and Temporary full time roles** **Salary - $75,992 pa - $83,211 pa, plus employer's contribution to superannuation and annual leave loading.** **Your role** Provide Tier 1...

  • Service Officer Service Desk

    4 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 63778**Service Officer Service Desk** **Location - Parramatta** **Employment type - Ongoing and Temporary up to 30 June 2024 full-time roles** **Salary - $79,032 pa - $86,539 pa, plus employer's contribution to superannuation and annual leave loading.** **Your role** Department...

  • Service Desk Analyst

    3 weeks ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 1**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Service Officer Service Desk

    4 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 66592**Service Officer Service Desk** **Location - Parramatta** **Employment type - 1 x Ongoing and 4 x Temporary up to 31 December 2024 full-time roles** **Salary - $79,032 pa - $86,539 pa, plus employer's contribution to superannuation and annual leave loading.** **Your...

  • Service Desk

    3 weeks ago

    Parramatta, Australia Genesis IT&T Pty Ltd Full time

    A growing and reputable IT Solutions Provider located Parramatta is looking for an experienced Service Engineer. Our client is a high-performing organisation that supports long-term sustainable employment. **Description**: - Resolve technical incidents within relevant service levels - Take ownership of escalated tickets - Follow processes and guidelines to...

  • Service Desk Analyst

    6 days ago

    Parramatta, New South Wales, Australia NSW Government -NSW Police Force Full time

    Computer Systems Officer Level 1:- Temporary Full-Time up to 6 months:ParramattaAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven...