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Aps4 / Aps5 Ministerial and Parliamentary Referrals

4 months ago

Greater Adelaide SA, Australia Chandler Macleod Full time

**Location***
- Adelaide, South Australia
- **Category***
- Office Support
- **Salary**
- $43 AUD - $55 AUD Hourly
- **Posted**
- 11-Apr-2024
- **Work type**
- Casual/Temp
- **Contact**
- Teresa Zanatta
- **Reference**
- BH-159556
- **MANDATORY: AUSTRALIAN CITIZEN required to work within Federal Government**

**APPLICATIONS CLOSE: 8am Thursday 19th of April 2024.**
**About the company**:
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Complaints Officer to join their busy team for an 12-month temporary assignment.
**About the role**:
As Complaints Officer, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include:

- Managing complaints coming into the agency
- Assessing, recording, resolving and referring as required
- Managing escalated complaints and working to strict deadlines
- Drafting and sending high quality written correspondence
- Coordinating correspondence, briefing and reporting functions

**About you**:

- Previous experience of responding to complaints - both over the phone and written
- Government background is a must
- Extensive experience of dealing with escalations and associated investigations
- Strong communication skills - both over the phone and written
- High attention to detail
- Excellent data entry and record keeping skills

**Benefits**:

- ASAP start (pending Federal Police Clearance)
- 12-month temporary assignment
- Full time hours - Monday to Friday 7.5 hours per day
- Adelaide CBD location
- Multiple positions available
- APS4: $43.82 per hour + super
- APS5: $55.24 per hour + super