IT Support Analyst

2 weeks ago

Sydney, Australia William Buck NSW Full time

**Introduction**:
**A little about William Buck**:
We take pride in being recognized as one of Australia's leading mid-tier Accounting firms, with over 100 Directors and 900 team members across Australia and New Zealand.

Our core belief in 'Changing Lives' drives everything we do, creating a positive impact on clients, colleagues, and the community we serve.

At William Buck, you'll find an exceptional group of people who contribute their unique talents, fostering a caring and collaborative environment. Our team events and international alliances add to the sense of camaraderie and offer exposure to global perspectives.

The Opportunity

We currently have a fantastic opportunity for an IT Support Analyst to join our team. This is an entry level role that will provide fantastic opportunity for growth and development.

We are looking for someone that is confident working autonomously as well as being an integral part of our collaborative and social team.

You will enjoy building relationships with internal and external stakeholders and aspire to become a key point of contact for the broader business.

To be successful in this role, you will not just be responsible for providing PC and network troubleshooting support but also focus on the customer service and user experience of our 300 users across our Sydney and Parramatta teams.
This role will work onsite across an alternating split work week of 3/2 in the Parramatta and Sydney CBD offices.

**Key responsibilities will include**:

- Providing customer focused technical support to users
- Troubleshoot and resolving users IT issues, including escalating and liaising with third party vendors when required
- Creating and managing all new user accounts in Active Directory and various third party systems
- Installation and configuration of computer hardware, software, operating systems, networks, printers, scanners - and anything that comes across our desk
- Perform network and server maintenance and health check tasks
- Maintain documentation of systems, networks, and backups
- Provide training and demonstrations to internal stakeholders, if required

**Desired skills and Experience**:

- 2+ years experience in a similar role
- Relevant tertiary qualifications such as Certificate IV in Information Technology or an IT degree
- Excellent technical knowledge of desktop and network platforms, with working technical knowledge of current network protocols, operating systems, and standards (Microsoft Windows Desktop/Server/ Active Directory/O365)
- Strong problem-solving skills and customer-service approach

**A few William Buck Benefits waiting on your arrival**:

- Salary Continuance Insurance for all employees
- Continued Learning & Development for all roles
- Dress for your day
- Social Club
- Personal Training / Yoga / Run Club / Sporting teams
- Mentorship
- Cutting-edge Return to Work Incentive for primary carers

Applications are kept private and confidential. To be successful in this role you will have your Australian Permanent Residency or Citizenship.

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