Service Manager-noc
1 month ago
Our client is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, they have uniquely positioned to help communication service providers, governments, and large enterprises deliver. They are worlds leading consulting firm.
**Mandatory skills**:
- 12-15 Years of experience in Assurance domain in Telecom space
- Ability to ownership of customer interactions and identify resources, investments, control for successful NOC operation.
- Excellent People management skill
- Must have good communication skills (written & verbal)
- Customer focused and negotiation skills
- Ability to effectively interact with business and customers at all levels"
**Roles and Responsibilities**:
- Ownership of SLA/KPIs and provide direction to enhance the performance.
- Ensure NOC delivers a seamless customer experience.
- Ensure all the functional requirement under NOC are aligned to customers overall business and operational expectations.
- Develop individual functional KPIs that are aligned to overall current and future NOC SLAs
- Represent NOC in cross functional meetings and performance improvement plans.
- Act as a single point of contact for all service-related issues and drive internal functions/leadership to resolve those concerns.
- Lead Change Management process.
- ITIL, Six Sigma, Lean, Agile certified
- Experience/ Good knowledge of HFC/ FTTX technologies
- _As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures._ (must have experience to manage 30-40 people)
You must have working rights in Australia.
Location-Sydney/Melbourne
Deepa Shetty
Senior Account Manager
(02) 8028 3142
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