Transportation Specialist, Part Time, Tom

2 weeks ago

Melbourne, Australia Amazon Commercial Services Pty Ltd Full time

Knowledge of performance metrics
- An awareness and willingness to use Microsoft Office tools (Excel, Power-point, Word) and techniques

Are you ready to solve transportation mysteries, and help Amazon deliver world class service to our customers? As a Transportation Specialist, you will be a vital member of Amazon Transportation Services. Transportation Associates will perform trailer moves, coordinate yard activities (such as check in, traffic flow, internal communications with dock teams, etc.), own metrics for the site, conduct yard audits, work with other transportation associates at the site, and complete driver training programs (Hostler, yard induction, etc.), in accordance with business need to support Amazon’s transportation network wherever applicable.
- As a transportation Specialist you will be sending an End of Shift report on a daily basis with all the load details that arrived and departed from the site which will also include the delay arrival reasons when carrier arrives late including any action items for the delays.
- Communicating with OB (OutBound) and IB (Inbound) dock team and NOC (Network Operations Center) to give reasons for delays when the drivers arrive late.
- Coordinating with multiple carriers and their contacts for any site related escalations on carrier pickups and delivery issues including informing them of any weather related disruptions to yard activities.
- Establishing and communicating daily load plan development/ changes (load requirements on daily basis) to NOC and carrier.
- Daily monitoring with FC (Fulfillment Centre) operations departments, transportation peers and carriers to ensure all trailers arrive and depart on time.
- Consolidating data from multiple data sources to generate daily, weekly, monthly reports to support business needs (uncover data integrity issues) and identify any patterns which could be proactively mitigated.
- Engaging carrier drivers and delivery drivers in the yard as needed to maintain yard organization, yard safety and minimize delays.
- Using internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis such as SSP (Sortation Platform), FMC (Freight Management Console), YMS (Yard Management System), etc.

Key job responsibilities
- Deliver outstanding carrier and driver experience/solutions, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
- Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
- Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
- Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv)
- Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, and maintaining unit history (e.g., for washes, warranties, registrations)
- Help write standard work for both the internal team as well as field teams
- Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
- Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Melbourne, VIC, AUS
- Demonstrated problem solving skills and analytical skills
- Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management
- Previous experience in production or shift planning is a plus
- Previous work experience leading a team or supervising is preferred but not essential

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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