Data Analyst Lead

2 days ago

Melbourne, Australia Link Group Full time

**Overview**
- The Product Integrity Lead will be responsible for leading a team of product Integrity analysts to ensure alignment of fund specific insurance business rules and processes, implementing prevention, early detection and resolution strategies to help minimum risk to the business.- This position will lead investigatory and solution-based activities to ensure Link meets its strategic objectives while providing service excellence to our clients and members.**Key Accountabilities and main responsibilities**
- Strategic Focus- Support the Product Quality Manager to drive agreed business outcomes
- Demonstrate ownership and initiative to solve complex problems

Operational Management- Execute plans to prevent, early detect and resolve product related complex issues as per the monthly delivery plan
- Work closely with the resources within the IT area and deliver cost effective solutions that meet client requirements
- Take ownership for managing any complex product systemic issues assigned by your manager that are identified by the operations teams
- Provide necessary information to the CPM / Operations teams for the management of liability resolution processes where applicable
- People Leadership- Responsibility for a team of Business Analysts and SME’s, providing coaching and guidance to ensure business objectives are met
- Work with your team to design, develop, and execute plans to ensure the quality of products are maintained to the satisfaction of our clients as per each Fund business rules and product descriptions
- Maintain a regular communication channel with clients, providing technical support where required
- Support the Lead and Manager in the development of a high-performing team including coaching and development of Product Analysts.
- Governance & Risk- Prepare monthly product reports covering prevention, early detection and resolution of product systemic issues
- Work within the Risk & Compliance frame work and ensure no liabilities are generated as a result of the work completed
- Work with Funds, internal / external auditors to deliver the source data provision, review of audit findings and preparation of Link responses and work with the resolution lead to complete resolution of any identified findings
- Maintain all work meeting GS007 standards and complete all assigned GS007 testing, maintain evidence, take appropriate resolution actions

**Experience & Personal Attributes**
- Leadership and management experience
- Excellent communication skills
- Proven experience in managing complex product related issues liaising with clients, operations teams, and IT resources in the Financial Services or Superannuation industry
- High levels of technical expertise and ownership to investigate, analyse and resolve detailed and complex product systemic issues
- Ability to build relationships between teams, departments, units internally and externally to support the achievement of the team and business goals
- Ability to engage client management in commercial negotiations and demonstrated ability to negotiate outcomes favourable to the Link Group
- Promote a culture of risk awareness and proactive identification of potential issues

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and togethe

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