Customer Service Consultant
5 days ago
Long-established Not-for-Profit Organisation
- Beautiful Offices with plenty of parking available
- Early December Start
- This is a brilliant opportunity to be part of a well-known and highly-regarded organisation in the Health Services field. Due to an increased in demand, these roles have been created to manage an ever-growing client base.
- Working with the latest technology, your interpersonal, administrative and analytical abilities will be required. A calm, light-hearted and dedicated nature will fit in perfectly with this fun and supportive team.
- Responsibilities of this role include:
- Inbound and outbound call handling (no sales)
- Customer Service with Healthcare workers and Customers
- Consistently achieving straightforward KPIs
- Database & physical file maintenance
Whilst the role is based in a call centre environment, the calls are made to existing clients (primarily seniors and their family members) and those coming on board so are always received in a happy and appreciative manner. This is not a sales role, it is focused on providing a service to the community.
- The hours work on a rotating basis. 7.6 hours per day, 7am to 10pm, Monday to Friday. Flexibility to do the occasional shifts on the weekend will be sought after.
- This person will have strong communication skills and have a flair for developing strong relationships. Intermediate-advanced computer literacy is required (MS Office), as well as a solid background in Call Centres and Customer Service. A background of working in Health is not required; however, it is desirable.
- Free on-site parking is available all day and Trams and Buses are at the doorstep.
- If this sounds like the role for you, please send your resume and cover letter to John Brownell at Plan B Recruitment right away
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