Financial Assistance

6 days ago

Sydney, Australia Macquarie Group Limited Full time

Join the Financial Assistance team where you will play a key role in supporting our customers experiencing financial difficulties by providing solutions that support the customer in alignment with Macquarie’s policies and procedures.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

**What role will you play?**

**What you offer**
- Exceptional communication skills with the ability to handle queries empathetically
- Strong problem solving and decision-making skills
- Ability to work collaboratively within a team environment to achieve the greater team and company objectives
- Experience in Financial Assistance/Hardship, Collections or Complaints is preferred but not essential.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

**Benefits**
- Hybrid and flexible working arrangements
- Wellbeing and service bonus leave
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing

**About Banking and Financial Services**

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity and Inclusion**

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

LI-hybrid

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

**Job no**: BFS-975947
- **Work type**: Permanent - Full time
- **Location**: Sydney
- **Category**: Mid-level, Junior, Credit, Customer Service, Operations, Retail Banking, Other
- **Group**: Banking and Financial Services
- **Division**: BFS Central & Operations
- **Recruiter**: Hannah Lewis
- **Opening Date**: 29/2/2024

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