On-site Service Specialist

2 weeks ago

Fortitude Valley, Australia Hitachi Energy Full time

**Mission Statement**:
As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

**Your Responsibility**:

- You will be part management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity.
- You will work with multiple teams on IS & IT needs for integration of new devices & machines.
- You will provide documentation of issues, solutions, and potential problems.
- You will provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
- You will take care of physical stock management of devices and accessories including CMDB updates.
- You should manage logistics by using local logistic providers to ship and move devices across locations.
- You must identify and report risks that might downgrade OSS service quality.
- You should provide support to end users, IT equipment, software in meeting rooms and similar user collaboration / common areas as part of desk-side support.
- You will host and support third party technicians.
- You will do regular checks of computer rooms including temperature, air conditioning, cabling and general functionality.
- You must follow given OSS governance (participate in meetings, follow escalation path, etc.).
- You must follow OSS procedures defined in Runbook, SOPs, knowledge articles.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your Background**:

- You should have completed a formal qualification or completed an apprenticeship in the field of information technology.
- You should have two years of professional experience in IT support.
- Must be fluent in local and English language.
- You should have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.

**Basic Info**

**Location**
- Fortitude Valley, Queensland, Australia

**Job type**
- Full time

**Experience**
- Experienced

**Job function**
- IT, Telecom & Internet

**Contract**
- Regular

**Publication date**
- 2023-11-22

**Reference number**
- R0036053

Share this job

  • On-site Service Specialist

    2 months ago

    Fortitude Valley, Australia Hitachi Energy Full time

    **Mission Statement**: As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT...

  • On-site Service Specialist

    6 days ago

    Fortitude Valley, Queensland, Australia Hitachi Energy Full time

    Mission Statement:As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT...

  • Technical Service Specialist

    2 months ago

    Fortitude Valley, Australia ABB Full time

    **Technical Service Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Site Manager

    2 months ago

    Fortitude Valley, Australia Brunel Full time

    Work alongside the Project Manager and Site Team to deliver the project from conception to completion. Duties will include:You will lead and mentor the site team and trade partners, whilst working alongside the CA and Project Manager.Strategically planning and effectively managing the program.Liaising with clients and stakeholders while maintaining a high...

  • Site Performance Specialist

    4 days ago

    Hunter Valley, Australia WesTrac Full time

    **_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways...

  • Inventory Specialist

    5 days ago

    Fortitude Valley, Australia Peabody Energy Full time

    **About the role**: We are currently seeking an **Inventory Specialist** to work in our Australian corporate office in Fortitude Valley. In this permanent role, you will be reporting to the Manager Warehousing & Inventory. The scope of your role will be to manage inventory orders and levels, together with providing warehouse advice, training and governance...

  • Product Specialist Emobility Australia

    2 weeks ago

    Fortitude Valley, Australia Hitachi Energy Full time

    **Mission statement**: **Your responsibilities**: - You will be Australian products and in close relation with the Center of Competence based in Switzerland, real owner of the products composing the Grid-e-Motion Fleet offering from hand over of R&D up to warranty and service. The Product Specialist will be responsible of engineering and lead product design...

  • Site Performance Specialist

    6 days ago

    Hunter Valley, Australia WesTrac Full time

    _At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you...

  • Product Specialist Emobility Australia

    3 weeks ago

    Fortitude Valley, Australia Hitachi Energy Full time

    **Mission Statement**: **Your responsibilities**: - You will be Australian products and in close relation with the Center of Competence based in Switzerland, real owner of the products composing the Grid-eMotion Fleet offering from hand over of R&D up to warranty and service. The Product Specialist will be responsible of engineering and lead product design...

  • Sales Specialist

    3 weeks ago

    Fortitude Valley, Australia ABB Australia Full time

    Sales Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Sales Specialist

    2 months ago

    Fortitude Valley, Australia ABB Australia Full time

    Sales Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Inventory Specialist

    6 days ago

    Fortitude Valley, Queensland, Australia Peabody Energy Full time

    About the role:We are currently seeking an Inventory Specialist to work in our Australian corporate office in Fortitude Valley.In this permanent role, you will be reporting to the Manager Warehousing & Inventory. The scope of your role will be to manage inventory orders and levels, together with providing warehouse advice, training and governance support to...

  • Product Specialist Emobility Australia

    6 days ago

    Fortitude Valley, Queensland, Australia Hitachi Energy Full time

    Mission statement:Your responsibilities: You will be Australian products and in close relation with the Center of Competence based in Switzerland, real owner of the products composing the GrideMotion Fleet offering from hand over of R&D up to warranty and service. The Product Specialist will be responsible of engineering and lead product design changes, if...

  • Product Specialist Emobility Australia

    5 days ago

    Fortitude Valley, Queensland, Australia Hitachi Energy Full time

    Mission Statement:Your responsibilities: You will be Australian products and in close relation with the Center of Competence based in Switzerland, real owner of the products composing the GrideMotion Fleet offering from hand over of R&D up to warranty and service. The Product Specialist will be responsible of engineering and lead product design changes, if...

  • Pasta Specialist

    4 weeks ago

    Fortitude Valley, Australia Ripiena Full time

    **PASTA SPECIALISTS** Boutique pasta laboratory and restaurant, with a focus on fresh, filled pasta, is hiring a pasta specialist. **ABOUT THE ROLE** While the role back-of-house, making fresh pasta, customer service is essential as the kitchen is open-plan. This means communication and presentation are very important for this role. - Flexible hours -...

  • Application Support Specialist

    2 months ago

    Fortitude Valley, Queensland, Australia Hitachi Careers Full time

    Description Mission Statement:The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to oversee...

  • Application Support Specialist

    6 days ago

    Fortitude Valley, Queensland, Australia HITACHI ENERGY AUSTRALIA PTY LTD Full time

    Description : Mission Statement: The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to...

  • Site Coordinator

    4 weeks ago

    Fortitude Valley, Australia Cancer Council Queensland Full time

    **Site Coordinator (Rockhampton)** **About Us** For over 60 years, Cancer Council Queensland’s pioneering work has helped save thousands of lives and has improved the quality of life for people living with cancer. Our mission is to lead Queenslanders in a partnership against cancer. Cancer Council Queensland raises funds that are dedicated to improving...

  • Field Supervisor

    4 weeks ago

    Fortitude Valley, Australia Service Stream Full time

    Description Summary Service Stream’s Telecommunications division are seeking an energetic and experienced Field Supervisor to work on our Service Excellence contract. About the Role Nature of position: Permanent - Full Time Location: SEQLD Reporting Line: Field Service ManagerYou will be responsible for providing direction and supervision of...

  • Field Supervisor

    6 days ago

    Fortitude Valley, Queensland, Australia Service Stream Full time

    Description Summary Service Stream's Telecommunications division are seeking an energetic and experienced Field Supervisor to work on our Service Excellence contract. About the Role Nature of position: Permanent - Full Time Location: SEQLD Reporting Line: Field Service ManagerYou will be responsible for providing direction and supervision of...