On-site Service Specialist

2 weeks ago


Fortitude Valley, Australia Hitachi Energy Full time

**Mission Statement**:
As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

**Your Responsibility**:

- You will be part management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity.
- You will work with multiple teams on IS & IT needs for integration of new devices & machines.
- You will provide documentation of issues, solutions, and potential problems.
- You will provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
- You will take care of physical stock management of devices and accessories including CMDB updates.
- You should manage logistics by using local logistic providers to ship and move devices across locations.
- You must identify and report risks that might downgrade OSS service quality.
- You should provide support to end users, IT equipment, software in meeting rooms and similar user collaboration / common areas as part of desk-side support.
- You will host and support third party technicians.
- You will do regular checks of computer rooms including temperature, air conditioning, cabling and general functionality.
- You must follow given OSS governance (participate in meetings, follow escalation path, etc.).
- You must follow OSS procedures defined in Runbook, SOPs, knowledge articles.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your Background**:

- You should have completed a formal qualification or completed an apprenticeship in the field of information technology.
- You should have two years of professional experience in IT support.
- Must be fluent in local and English language.
- You should have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.

**Basic Info**

**Location**
- Fortitude Valley, Queensland, Australia

**Job type**
- Full time

**Experience**
- Experienced

**Job function**
- IT, Telecom & Internet

**Contract**
- Regular

**Publication date**
- 2023-11-17

**Reference number**
- R0036053

Share this job



  • Fortitude Valley, Australia Hitachi Energy Full time

    **Mission Statement**: As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT...

  • Site Manager

    3 weeks ago


    Fortitude Valley, Australia Brunel Full time

    Work alongside the Project Manager and Site Team to deliver the project from conception to completion. Duties will include:You will lead and mentor the site team and trade partners, whilst working alongside the CA and Project Manager.Strategically planning and effectively managing the program.Liaising with clients and stakeholders while maintaining a high...

  • Inventory Specialist

    1 month ago


    Fortitude Valley, Australia Peabody Energy Full time

    About the role: We are currently seeking an Inventory Specialist to work in our Australian corporate office in Fortitude Valley. In this permanent role, you will be reporting to the Manager Warehousing & Inventory. The scope of your role will be to manage inventory orders and levels, together with providing warehouse advice, training and governance...

  • Sales Specialist

    4 weeks ago


    Fortitude Valley, Australia ABB Australia Full time

    Sales Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...


  • Fortitude Valley, Queensland, Australia Hitachi Careers Full time

    Description Mission Statement:The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to oversee...


  • Fortitude Valley, Queensland, Australia Hitachi Careers Full time

    Description Mission Statement:The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to oversee...

  • Clinical Psychologist

    4 weeks ago


    Fortitude Valley, Australia Brisbane Youth Service Full time

    This is an exciting opportunity to join our multi-disciplinary team with full wrap-around support at BYS’ youth specific clinic.Brisbane Youth Service are seeking expressions of interest for a part-time Clinical Psychologist to join our unique and expanding youth specific medical clinic located at the Fortitude Valley Hub.The medical clinic provides a...

  • Onboarding Specialist

    4 weeks ago


    Fortitude Valley, Australia Global Payments (Beamery) Full time

    **Description**: **About Us** Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and...

  • Onboarding Specialist

    4 weeks ago


    Fortitude Valley, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Leasing Specialist

    1 month ago


    Fortitude Valley, Australia Page Personnel Full time

    6 Month Contract - Conveniently located **About Our Client**: PageGroup are currently partnering with our client who is a well-established and globally recognised leader in the quick-service restaurant industry. - Collaborate with the leasing team to facilitate the efficient processing of leasing related tasks - Analyse lease and license documents to...

  • Legal Professional

    3 days ago


    Fortitude Valley, Australia Peabody Energy Full time

    Peabody is the leading coal producer, providing essential products for the production of affordable, reliable energy and steel. The company offers significant scale, high-quality assets, and diversity in geography and products. Peabody is guided by seven core values: safety, customer focus, leadership, people, excellence, integrity and...

  • Onboarding Specialist

    4 weeks ago


    Fortitude Valley, Australia Global Payments Full time

    Description About Us Through local expertise and global scale, we at  Global Payments  Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. Collectively, these brands are anchored by Global Payments, a world leader in payments and...

  • Legal Professional

    1 day ago


    Fortitude Valley, Australia Peabody Energy Full time

    Peabody is the leading coal producer, providing essential products for the production of affordable, reliable energy and steel. The company offers significant scale, high-quality assets, and diversity in geography and products. Peabody is guided by seven core values: safety, customer focus, leadership, people, excellence, integrity and sustainability. ...

  • Site Administrator

    1 day ago


    Hunter Valley, Australia Wilson Mining Full time

    Development opportunity to grow with the business - Monday to Friday (40 Hours p/wk) - Gateshead based role with some travel required - Permanent or Part Time Contract Available **The Opportunity/Role**: Wilson Mining is a market leader in cavity fill, strata consolidation and ventilation control devices and has been delivering specialist contracting...

  • Learning Partner

    4 weeks ago


    Fortitude Valley, Australia HOBAN Recruitment Full time

    As a Learning Partner, you will be instrumental in enhancing the talent and capabilities within a vibrant Local Council team. This role requires a strategic thinker with a passion for developing engaging learning experiences and a focus on safety, risk, and compliance training strategies. **Benefits**: - Competitive hourly rate between $87.00 to $94.00...

  • Environmental Planner

    4 weeks ago


    Fortitude Valley, Australia AECOM Full time

    Company Description Work with us. Change the world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. Here, you will have freedom to grow in a world of opportunity. Leading the...


  • Fortitude Valley, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Fortitude Valley, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Fortitude Valley, Australia Global Payments (Beamery) Full time

    **Description**: **About the Role** We are seeking driven, energetic and customer centric individuals to join our Support Team! We support both new and existing **Eway **customers with a range of enquires and are a pivotal part of our customer’s journey. Working with a small team, in an open planned office environment, you’ll deliver outstanding...


  • Fortitude Valley, Australia Global Payments (Beamery) Full time

    **Description**: **About the Role** We are seeking driven, energetic and customer centric individuals to join our Client Support Team! We support both new and existing Ezidebit customers with a range of enquires and are a pivotal part of our customer’s journey. Working with a small team, in an open planned office environment, you’ll deliver outstanding...