Account Manager

2 weeks ago

Laverton North, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

RCA provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

**Job Description**:
We are seeking an experienced Account Manager to join our team at Toll Global Logistics, located in Laverton. In this role, you will be responsible for efficiently managing assigned Lead Logistics Management accounts for Toll Global Logistics Automotive Industrials, as well as approved third-party providers.

Your primary focus will be to exceed customer expectations by delivering exceptional transportation and logistics services. By leveraging the resources and expertise of the Toll Group, you will drive innovation and implement cutting-edge solutions that set us apart from the competition. Join us in delivering unbeatable results to our valued customers.

As the Account Manager, your responsibilities will include:

- National management of transport services for a major customer, including direct reports of transport professionals locally and interstate.
- Establish and maintain strong relationships with key customer(s) and internal stakeholders.
- Collaborate with customer(s) to implement innovative supply chain solutions and continually improve transport networks.
- Drive positive change towards a safer and more productive workplace.
- Ensure accountability for commercial performance, KPIs, forecasting, and continuous improvement targets.
- Deliver routine customer service feedback to customers in line with LLP service commitments.
- Conduct monthly presentations to major customers both locally and interstate.

**Qualifications**:
***To be successful in this role, you will need:

- Minimum of 5 years' experience in the Transport Logistics industry, demonstrating problem-solving abilities and effective decision-making.
- Experience in leading, managing, and mentoring teams would be advantageous.
- Excellent interpersonal and communication skills, with a strong ability to build relationships and work effectively in a small team.
- Attention to detail, strong analytical skills, and the ability to work closely with other department managers to achieve common goals.
- Proficiency in Microsoft packages, particularly PowerPoint, Visio, Power BI.
- In-depth knowledge and understanding of available transport services in the industry.
- Familiarity with transport rate cards, rate card theory, and economic adjustments.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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