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Warehouse and Internal Sales Support

1 month ago

Malaga, Australia Madison Technologies Full time

Overview

At Madison, we embody a customer-centric ethos, where we prioritize making it happen and making it easy for our valued customers.

We’re on the lookout for a Warehouse and Internal Sales Support Specialist to join our team, contributing significantly to our mission of delivering exceptional service and driving business growth.

A bit about us

Established in 1991, Madison Group Enterprises employs over 160 people across Australia and New Zealand and is comprised of businesses that specialise in the design, development and distribution of leading connectivity products and technologies. Our businesses MadisonAV, Madison Connectivity Solutions, Madison Express, Madison Technologies and Kallipr have expertise across a broad range of communication, wireless, audio visual, industrial IT and IoT disciplines.

This role sits within Madison Express which specialises in the distribution of quality cable, connectivity and a range of Madison Group products primarily to the electrical wholesale market. Alongside our own Garland brand, we represent a range of leading cabling, support and connectivity product lines including R&M and 3M.

The opportunity

As a Warehouse and Internal Sales Support Specialist, you will play a crucial role in ensuring the seamless flow of operations for our Perth office. You will be at the heart of our customer service efforts, working closely with various teams to process sales orders, answer customer enquiries and when needed you will pick and pack orders to uphold our commitment to timely delivery.

You will ensure our customers are receiving the best service by managing all aspects of customer relationships, including the provision of detailed and accurate quotes, managing customer returns and credits and also ensuring the warehouse receive orders to ship.

This role will also ensure the smooth running of the Perth warehouse when our Warehouse Manager is away.

The benefits

First things first, we are an accredited Great Place to Work which means we recognise your value as an individual and support you to be your authentic self, as well as helping you grow by connecting you with training programs and progression opportunities

We have beautiful recently-renovated facilities and you are spoiled with free onsite parking, lunch provided and extra days of leave each year.

Join a team who strive to do better every single day and are passionate champions of creating solutions within their area of expertise.

What we are looking for

We’re looking for someone who has the ability to continually provide an outstanding customer experience that delivers sales and profitable customer outcomes.

You will be a master communicator and demonstrate exceptional negotiation skills. You will also have experience entering and tracking customer orders in a CRM, as well as having exceptional attention to detail in order to accurately record customer information, orders, and requests, and ensure follow-up as needed.

We are looking for individuals who are open to coaching and demonstrate a positive attitude to excel in this role. A forklift licence is not essential however will be highly regarded or a willingness to obtain one.

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