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Helpdesk Officer

2 months ago

Sydney, Australia Bluefin Resources Full time

Permanent Opportunity - Bondi Location
- Level 1 - 2 ICT Support (Mac Platform)
- Salary: $70826 - $72249 + super

Bluefin Resources is assisting a secondary education provider in the Bondi area to source an IT Helpdesk Officer. The role is responsible for the day-to-day support, maintenance and troubleshooting of the college users and Mac fleet. The role ensures that excellent 1-2 level support is provided to all staff and students as required.

**Key Responsibilities**:

- Provide of Level 1 - 2 ICT troubleshooting and helpdesk support to all members of the college community
- Escalate unresolved issues to the Systems Administrator in a timely manner
- Actively assist with updating, maintaining, and monitoring College Digital systems to ensure the uptime, security, and performance
- Assist College staff and students with device and software set up
- Provide training with devices and digital platforms for college staff and students.
- Provide advice on digital learning resources for college staff and students
- Assist with ICT projects

**Key Requirements**:

- A good level of proficiency in a range of ICT technologies, digital learning platforms and computing programs
- Basic IT troubleshooting skills and good customer service skills
- Basic understanding of networking concepts
- Experience with the Mac OS platform and Google Workplace / GSuite
- Ability to receive and provide feedback to drive continuous improvement
- Ability to work autonomously and as part of a team
- Strong oral and written communication skills

**Desirable Skills**:

- Knowledge of LMS (Canvas, School box) and SMS (TASS, Synergetics etc)
- Relevant IT qualifications.
- Experience with the JAMF Pro Management platform.
- Experience with the Apple School Manager platform.
- Knowledge of SOE deployment approaches.

**Please not all successful applicants must have an active Working with Children clearance or the ability to obtain one.
**BBBH52813_167755346235249

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