Facilities Liaison Officer

Administration of bookings for:

- Council cemeteries, columbarium walls and ashes gardens; and
- Council parks, ovals and open spaces; and
- Wedding permits, and
- Banner Applications.

**RELATIONSHIPS
**Reports to**:(Position Title)**: Coordinator Customer Services**

**Report to: (Position Number)**

**Staff Responsibility**:Nil

**Key Internal Relationships**:Liaison with staff at all levels of the organisation.

**Key External Relationships**:Funeral Directors, General Public, Sporting,
Community & Tourism Groups, Local Schools
and Film Companies

**KEY RESPONSIBILITIES
- Council Cemeteries, Parks & Ovals administration, maintenance and updating which

includes but not limited to:

- Providing an effective customer service delivery to ensure Councils requirements are

met in a timely manner in regard to:

- Cemetery bookings and arrangements, issuing of burial rights, any associated permits

and maintenance of Council’s data bases and registers.
- Parks, Oval and open space bookings and arrangements, correspondence, insurance

policies and hold harmless agreements, key registers, monthly reports.
- To assist in the maintenance and analysis of statistical information for the Branch, by

providing regular reports and retrieve data when requested.
- Assist in the development of functional enhancements/modifications of current IT

systems. This will involve specific project co-ordination of input data (e.g., historical
societies, old cemetery registers, family history groups) to fulfil overall IT project
commitments.
- Fulfil other administrative functions within the branch as directed.
- Train staff in the administrative functions of the position when required**
**Guiding Principles
- We act as one organisation responding to the changing needs of our LGA and

community
- We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus
- We are service focused ' we continuously improve service provision and provide

excellent customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and

culture
- We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**

This job requires communication skills which enable the incumbent to write
correspondence or reports and to convey information and ideas clearly and confidently.

The incumbent will have:

- Attention to detail
- Ability to clearly communicate with customers at all levels
- Ability to sell persuade or influence
- Conflict resolution & negotiation skills

**JUDGEMENT & PROBLEM SOLVING
operating instructions.
- Judgments and interpretations based on analysis of information and straight
- forward

situations. The incumbent will improve and develop work methods and techniques.
- Planning is required to assure the appropriate sequence of activities and co-ordination

of resources.

**AUTHORITY
- Policy and procedures are readily available and the job holder is required to choose

the appropriate procedures. Unusual problems may be referred for clarity of policy or
direction.

**SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
- An extensive range of experience (typically gained over a period of around 5 years) in

an administrative role or equivalent demonstrated competencies.
- Relevant tertiary qualifications at the TAFE Certificate III level (i.e. 600 hours face-to
- face learning), or equivalent demonstrated competencies gained through on-the-job
learning.
- Demonstrated highly