CRM Data Analyst

4 weeks ago

Mulgrave, Australia Amplifon Group Full time

We are the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents.
In Australia we serve our customers through over 400 clinics. We offer exclusive, all-around, highly customised hearing care solutions and services, guiding our customers through their journey to rediscover all the emotions of sound.

We attract, develop, and empower the most talented people to **make more possible** and demonstrate our values every day.

**About the Role**

Amplifon Australia is currently looking for a skilled and ambitious CRM Data Analyst to join our team. This role will support the CRM Manager within the Marketing function and the purpose of the role is to analyse and interpret customer data and to proactively provide the team with insights to improve campaigns and channel performance

This is an exciting opportunity for a data driven individual to join a global organisation.

**Key Accountabilities and Responsibilities
- Analysis on database to enable deeper understanding of customer segments and overall business trends to be leveraged for marketing campaigns
- Analysis to monitor CRM campaigns effectiveness and channel performance.
- Support in CRM contact plan definition through CRM funnel analysis and forecast to assess contact plan consistency vs budget
- Ensuring the data is at its highest possible quality state to run effective CRM campaigns
- Dashboard analysis, development, and optimization

**About You**
- Master's in Statistics, Mathematics, Computer Science, or another business field with high focus on quantitative analysis
- Experience using computer languages (R, Python, SLQ, etc.) to manipulate data, perform quick extractions and draw insights from large data sets
- Experience in setting-up dashboards to provide a continuous monitoring of relevant business KPIs to the management
- Experience translating complex methodologies in simple insights to empower all functions to achieve their actionability
- Experience working with data and analytics, high proficiency using MS Office Suite
- Excellent written and verbal communication skills for coordinating across the team
- A drive to learn and master new technologies and techniques
- Strong problem-solving skills
- Strong work ethic and ability to work with cross functional and multicultural teams
- Ability to manage and prioritise competing demands with a customer-focused and outcomes-cantered approach
- Attitude for KPI monitoring
- Adaptable to a dynamic environment with rapidly changing priorities

**What's on Offer**
- Attractive remuneration package
- Amplifon training, career, and learning development opportunities
- A day off to celebrate your Birthday
- Yearly flu vaccinations
- Free access to our Employee Assistance Program
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
- Discounted Private Health Insurance and other benefits and products (BMW, Apple, Endota Spa, Australian Unity, Bupa, Medibank, and many more
- Employee referral bonus when you introduce your friends and family to Amplifon
- An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply

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