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Ict Customer Support Officer

4 weeks ago

Ballarat, Australia JK Personnel Full time

Extensive paid training
- Hybrid work from home and within a positive and supportive team
- Bring with you an enthusiasm to learn

**The Company**:
JK's Client is one of the world's largest IT service companies whose vision is to help the businesses they partner with to deliver and drive technology led transformations.

Having been ranked number one for customer satisfaction in Europe’s largest survey of service provider performance, they out-perform their peers by focusing on ensuring customer satisfaction and case efficiencies.

JK's Client have recently ensured their call centre function has returned to the Australian economy and are seeking customer service consultants to join their expanding team.

**The Role**:
Within this call centre role, you will be responsible for responding to a range of enquiries for customers within the telecommunications sector. This will require strong interpersonal skills and the ability to assist with mobile phone connection and wireless connection problems.

To succeed in these roles, you will demonstrate a passion for helping people and a commitment to delivering high quality results. We are looking for individuals who are available to work 38 hours a week within 8am-8pm Monday - Friday and 8am-6pm Saturday and have the ability to demonstrate reliability and consistency in their role.

**Requirements of the Role**:

- Enthusiasm to learn about customer satisfaction and the telecommunications industry.
- Genuine desire to work within customer service long term
- Enthusiasm to handle and manage a high volume of calls.
- Previous experience within customer service roles - whether that be face to face or prior call centre experience.
- Ability to problem solve and make informed decisions.
- Ability to liaise between customers and stakeholders to ensure customer satisfaction.

**About JK Personnel**
Recruiting exceptional job seekers to fill roles with the best and brightest organisations in regional Australia is what we’re passionate about, and it’s kept us going for more than 25 years. We pair our recruitment expertise with our high standards of working in a way that’s supportive of every individual. We believe in people, and the power of an individual to grow a successful business.

**All successful applicants will be required to show proof of covid vaccination.