Client Services Executive

5 months ago

Sydney, Australia Cashrewards Full time

Heyyyyy We're Cashrewards, Australia’s most loved cashback platform.
- Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.

About the role
- As the Account Executive, you will manage a portfolio of brands and support the broader Clients Services goals and objectives.

You will have a passion for great client relationships, be a team player, and be able to coordinate between multiple priorities. This role requires someone who is commercially savvy, dynamic, and can work within a fast-paced team environment.

You will support the team in growing and developing external relationships with affiliate network partners and clients. Supporting your senior team members on delivering opportunities to clients. All whilst ensuring operational tasks are executed, simultaneously joining regular marketing updates and WIPs.

Executing on campaigns for Cashrewards and your portfolio will be key to your success. You will be responsible for understanding your merchants objectives and how they align with Cashrewards initiatives and products. Delivering against a defined set of OKRs for Cashrewards and your merchants.

**Your Focus**:

- Manage tier 3 and 4 and support on tier 1 and 2 accounts. Building out plans that help increase the number of mass relevant offers for the portfolio.
- Overseeing tier 5 brands, working with networks to ensure any relevant action is taken
- Where relevant manage your client campaign execution - ensure trackers are updated and tasks are briefed accordingly
- You will support your senior leaders on their key accounts, supporting on Quarterly Business Review (QBR), Post Campaign Analysis’s (PCA’s) and fortnightly Working in Progress (WIPs)
- Present and share marketing ideas to your brands and share PCA performance when necessary
- Resolve and manage technical and operational support initiatives for clients when necessary
- Provide client feedback to CS leaders and advise on solutions to achieve preferred outcomes

**About You**:

- Well developed marketing/sales experience delivering on business objectives.
- Commercially focused on delivering against the business and team OKRs.
- Possess a solutions mindset and have the ability to solve client problems and navigate any technical issues that may arise.
- Ability to work under pressure, with a positive can-do attitude.
- Have a positive mindset - you know exactly how to trigger people in the right way at the right time.
- Strong campaign management skills, along with the ability to manage external and internal time frames.
- An understanding of the loyalty, retail, e-com and technology space, and demonstrated history of working within any of these.
- Experience with hands on tools including all affiliate networks, Asana Excel & BI.(Preferred, not expected).
- Another cool thing, we're right smack-band in the middle of Sydney CBD (next to the QVB) so we're easy to get to.

There's lots more to love about working here, like:

- Flexible working
- Friday hours (finish at 3pm on Fridays)
- Double cashback
- Free access to Headspace
- Discounted fitness classes and wellness offering
- Birthday leave
- 16 weeks paid parental leave
- Ability to work up to 90 days a year from anywhere in the world
- Awesome people who you'll get to know at some of our awesome celebrations and social events

We’ve grown so much in the last few years and as this ad proves, we’re still growing. So if you’re keen to jump on board and help us steer this fine ship into the future, don’t let this opportunity pass you by. So jump in, forget FOMO. Join the Cashrewards team today.

Check out our careers page

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